NEOTECH
HP RP9 G1 Retail System
HP RP9 G1 Retail System
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
HP RP9 G1 Retail System
Overview:
The HP RP9 G1 Retail System marries elegance with functionality to transform your retail and hospitality spaces. Compact yet powerful, this all-in-one solution features a modern design with edge-to-edge, multi-touch displays available in 15.6” or 18.5” sizes. Its versatility and high-performance capabilities, supported by 6th or 7th generation Intel® processors and a range of customizable options, make it the perfect choice for businesses looking to create a welcoming and efficient customer interface.
Product Description:
Elevate your customer service with the HP RP9 G1 Retail System. This all-in-one boasts a stylish, contemporary design that not only saves space but also enhances customer interaction with its multi-touch glass display. Equipped with powerful Intel® processors and versatile storage options, including M.2 and SSD or HDD bays, it’s designed to meet every retail and hospitality need. With options for wired or wireless connectivity and a variety of integrated peripherals, the HP RP9 ensures a seamless and engaging user experience.
Key Features:
- Stylish Design: Modern, space-saving, and edge-to-edge touchscreens in 15.6” or 18.5”.
- Powerful Performance: Choose between 6th or 7th generation Intel® processors.
- Customizable: Mounting, hardware options, and peripherals tailored to your needs.
- Reliability: A stable 5-year lifecycle backed by a 3-year limited warranty.
- Eco-Friendly: ENERGY STAR® certified and EPEAT® Gold registered for energy efficiency.
Product Quality and Performance:
The HP RP9 G1 is built to perform. With a focus on quality and durability, it’s tested for reliability under various conditions. Its performance is enhanced by Intel® AMT and TPM for security, ensuring that your retail system is as hardworking as you are. Customer testimonials highlight its efficiency and dependability, making it a trusted choice for businesses worldwide.
Specifications:
- Processor Options: 6th/7th Gen Intel® Core™, Celeron®, Pentium®
- Operating Systems: Windows 10 Pro, IoT Enterprise, Windows 7/8.1 (downgrade rights)
- Memory: Up to 32 GB DDR4
- Storage Options: SATA, SSD, M.2
- Display: 15.6" or 18.5" HD anti-glare touch screen
- Weight: Starting at 4.4 kg (9.7 lb)
Purpose of Use:
Designed for the retail and hospitality industry, the HP RP9 G1 enhances customer interactions at points of sale, information kiosks, and service stations, offering a sophisticated and engaging user experience.
How to Use:
The HP RP9 G1 is designed for easy setup and use, with customizable options for various business environments. From installation to daily operations, its intuitive interface and versatile applications streamline processes and improve efficiency.
Supported OS/Application/Industries:
With support for multiple operating systems including Windows 10 Pro and various IoT Enterprise versions, the HP RP9 G1 is versatile across retail, hospitality, and service industries, adapting to a wide range of business needs and software applications.
Benefits & Compatibility:
- Enhanced Customer Experience: Interactive touchscreens and sleek design improve service.
- Versatile Performance: Tailor to your business with customizable processors, OS, and peripherals.
- Cost-Effective: Energy-efficient design reduces operational costs.
- Reliable: Backed by HP’s comprehensive warranty and support.
Warranty and FAQs:
The HP RP9 G1 comes with a 3-year limited warranty, ensuring peace of mind. For additional support, our detailed FAQ page addresses common queries and offers guidance for optimizing your system’s performance.
Delivery Services (UAE):
We offer reliable and timely delivery services across the UAE, ensuring your HP RP9 G1 reaches you swiftly and securely, ready to transform your business operations.
After Sales Support:
Our commitment to excellence extends beyond sales. Our dedicated support team is here to assist with any after-sales inquiries, ensuring your HP RP9 G1 continues to perform at its best.
Request for Customer Reviews and Testimonials:
We value your feedback! Share your experience with the HP RP9 G1 Retail System and help others make informed decisions. Your insights contribute to our ongoing commitment to excellence.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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