neotech.ae
POS Terminal - NEO NP-R561
POS Terminal - NEO NP-R561
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
NEOPOS NP-R101-IV High-Performance POS Terminal
Overview
Introducing the NEOPOS NP-R101-IV, a robust All-in-One POS Terminal designed to transform the transactional experience in retail stores, restaurants, and supermarkets. This high-performance POS system combines industrial-grade hardware with advanced touch screen technology, making it an ideal choice for businesses seeking to improve operational efficiency and customer interaction. With its customizable features and durable design, the NP-R101-IV stands as a pinnacle of reliability and user-friendliness.
Product Description
The NEOPOS NP-R101-IV POS Terminal features a 15.6" Industrial Grade A LED display, offering superior brightness and clarity with optional resolutions up to 1920*1080. Powered by an Intel Celeron J1800 Quad-core processor, with options to upgrade to more powerful CPUs, this terminal is built for speed and efficiency. The system supports Kingston DDR3 memory and Kindston SSD storage, both with multiple upgrade paths to meet any business requirement. It also includes a capacitive 10-point touch screen for smooth operation, multiple I/O ports for extensive connectivity, and optional customer display solutions to enhance the checkout process.
Key Features
- Industrial-Grade Display: 15.6" LED with optional Full HD resolution for vivid, clear visuals.
- Powerful Processor Options: Intel Celeron J1800 standard, with upgrades available up to Intel i7.
- Customizable Memory & Storage: Kingston DDR3-2GB RAM and 32G SSD, with upgrades to enhance performance.
- Versatile Connectivity: Includes USB, RJ45, COM, VGA, PS/2, LPT, MIC, and Audio ports.
- Advanced Touchscreen: Capacitive 10-point touch for efficient input and navigation.
- Optional Customer Display: Enhances customer interaction during transactions.
- Flexible OS Support: Compatible with Windows XP/7/10 and Linux.
Quality and Performance
The NEOPOS NP-R101-IV is praised for its robust build, reliable performance, and versatility in various commercial settings. Businesses benefit from its quick processing capabilities, ease of use, and adaptability to different operational needs, ensuring seamless transactions and satisfied customers.
Specifications
- CPU: Intel Celeron J1800 (Upgrade options: J1900/I3/I5/I7)
- Display: 15.6" Industrial Grade A LED, Capacitive Touch
- Memory: DDR3 2GB (Upgrades: 4GB/8GB)
- Storage: 32GB SSD (Upgrades: 64G/128GB/256GB/HDD 500G)
- OS Support: Windows XP/7/10, Linux
- Dimensions: 430280430mm; G.W.: 7.5 KGS
- Warranty: 1 Year, plus Three Years Free Maintenance
Purpose of Use
Designed for the demanding environments of retail stores, restaurants, and supermarkets, the NEOPOS NP-R101-IV enhances transaction speed, accuracy, and customer service, making it an essential tool for any business looking to upgrade its POS system.
Supported Operating Systems/Applications/Industries
With support for multiple operating systems and its compatibility with a wide range of POS software, the NP-R101-IV is a versatile solution that can adapt to various business models and industry requirements, ensuring a perfect fit for any setting.
Benefit Effect
Implementing the NEOPOS NP-R101-IV leads to faster transactions, reduced wait times, and a more engaging customer experience. Its reliability and customizability offer businesses a POS solution that not only meets today's needs but also grows with future expansions.
Warranty Information and FAQs
The terminal comes with a one-year warranty and three years of free maintenance, backed by comprehensive support including video technical assistance, free spare parts, and online support to ensure continuous, hassle-free operation.
Delivery Services (specific to the UAE)
Our dedicated delivery service ensures the NEOPOS NP-R101-IV reaches major cities and emirates across the UAE promptly and securely, highlighting our commitment to customer satisfaction and support.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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