NEOTECH
HP ENVY 13-AY1000NE Laptop - AMD RYZEN 7-5800U, 16GB, 1TB SSD, 13.3" FHD Touch X360
HP ENVY 13-AY1000NE Laptop - AMD RYZEN 7-5800U, 16GB, 1TB SSD, 13.3" FHD Touch X360
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience top-tier mobility and performance with the HP ENVY 13-ay1000ne, featuring an AMD Ryzen 7-5800U, 16GB RAM, 1TB SSD, and a versatile 13.3" FHD Touch X360 display. Perfect for professionals and creatives alike. Shop now at NEOTECH.
Overview:
The HP ENVY 13-ay1000ne is designed for those who need powerful computing performance in a sleek, portable package. This laptop features a robust AMD Ryzen 7-5800U processor, 16GB of memory, and a 1TB SSD, providing ample power for everything from business productivity to multimedia creation. The 13.3-inch FHD touchscreen with X360 flexibility enhances usability in various modes—laptop, tent, stand, or tablet.
Product Description:
This HP ENVY model combines elegance with functionality. The AMD Ryzen 7-5800U processor offers exceptional speed and responsiveness, while 16GB of RAM ensures efficient multitasking across multiple demanding applications. The 1TB SSD provides extensive storage space with rapid data access speeds. Its convertible design and FHD touch display offer versatile use cases, whether you're presenting, browsing, or creating content. With an all-metal chassis that's both durable and stylish, it’s an ideal choice for professionals who demand reliability and performance on the go.
Key Features:
- Processor: AMD Ryzen 7-5800U, delivers robust performance for demanding applications.
- Memory: 16GB RAM, perfect for heavy multitasking.
- Storage: 1TB SSD, large storage capacity with fast load times.
- Display: 13.3-inch FHD Touch X360, offers versatility with vibrant visuals.
- Design: Sleek, all-metal body for durability and premium feel.
- Portability: Ultra-thin and light, easy to carry for on-the-go usage.
Product Quality and Performance:
The HP ENVY 13-ay1000ne is built to a high standard, suitable for handling both everyday tasks and more intensive computing needs. Its robust performance is complemented by a long battery life, making it perfect for professionals who frequently travel or work remotely.
Specifications:
- Dimensions: 306 x 194 x 16.4 mm
- Weight: Approximately 1.32 kg
- Operating System: Windows 10 Home (upgradeable to Windows 11)
- Battery Life: Up to 13 hours, supporting all-day use without recharging.
Purpose of Use:
Ideal for business professionals, students, and creatives who need a reliable and versatile laptop for writing, designing, video editing, and other productivity tasks.
How to Use:
Use it as a standard laptop for typing and browsing, switch to tent or stand mode for presentations or watching content, and transform into a tablet for note-taking or drawing with a compatible stylus.
Supported OS/Application/Industries:
Capable of running advanced software solutions used in graphic design, video editing, and software development, adaptable to any professional or creative environment.
Benefits & Compatibility:
The convertible design provides flexibility while the high-spec configuration ensures that it can handle a variety of tasks and software applications without lag.
Warranty and FAQs:
Includes HP's standard one-year warranty, with additional coverage options available through NEOTECH, ensuring peace of mind and support when needed.
Packaging/Weight/Dimension:
Includes the laptop, power adapter, and documentation in secure packaging. Ideal for ensuring the product arrives in perfect condition.
Shop Today & Receive Your Delivery Across the UAE!
Purchase your HP ENVY 13-ay1000ne from NEOTECH and benefit from fast delivery, excellent customer service, and competitive pricing.
Best Price Guarantee:
NEOTECH offers the best prices on the HP ENVY 13-ay1000ne. Found a lower price elsewhere? We’ll match it to ensure you get the best deal.
After Sales Support:
Receive extensive after-sales support from NEOTECH, including setup assistance and troubleshooting, to maximize the productivity of your new laptop.
Request for Customer Reviews and Testimonials:
Your feedback is crucial. Please share your experiences with the HP ENVY 13-ay1000ne to help other customers make informed decisions and to help NEOTECH improve its services.
Stock Availability:
Contact NEOTECH directly to check the availability of the HP ENVY 13-ay1000ne and ensure timely delivery for your computing needs.
Get in Touch:
For more information or assistance with your purchase, contact NEOTECH’s customer service team. We are dedicated to providing expert advice and support for all your technology needs.
Disclaimer:
All information regarding the HP ENVY 13-ay1000ne Laptop is for general informational purposes only and may change without notice. Images are for illustration purposes only and may not accurately represent the actual product. Always verify product details with NEOTECH before making a purchase to ensure accuracy and complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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