NEO Digital
MICROSOFT Y5V-00002 SURFACE PRO 10 (2024) Tablet - Series 1 Ultra 7-165U, 16GB, 512GB SSD, 13" (2880 x 1920) Multi-Touch
MICROSOFT Y5V-00002 SURFACE PRO 10 (2024) Tablet - Series 1 Ultra 7-165U, 16GB, 512GB SSD, 13" (2880 x 1920) Multi-Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Unleash superior productivity with the Microsoft Surface Pro 10 (2024), model Y5V-00002, featuring a Series 1 Ultra 7-165U processor, 16GB RAM, 512GB SSD, and a stunning 13" (2880 x 1920) multi-touch display. Perfect for professionals and creatives.
Overview:
The Microsoft Surface Pro 10 (2024), model Y5V-00002, epitomizes the fusion of high performance and adaptability, ideal for professionals and creatives seeking a top-tier mobile computing experience. Equipped with the latest Series 1 Ultra 7-165U processor, 16GB of memory, and a 512GB SSD, it handles complex tasks with ease. The 13-inch multi-touch display with a sharp 2880 x 1920 resolution ensures crisp visuals and responsive interaction.
Product Description:
Designed for demanding applications, the Surface Pro 10 provides a robust computing solution in a sleek and portable form factor. The Series 1 Ultra 7-165U processor delivers outstanding speed and efficiency, while 16GB of RAM supports advanced multitasking capabilities. The 512GB SSD offers ample storage for large files and rapid system performance. The device's 13-inch multi-touch display not only offers detailed visuals but also enhances productivity with its responsive touch capabilities, perfect for interactive tasks and presentations.
Key Features:
- Advanced Processor: Series 1 Ultra 7-165U, specifically designed for high-speed and energy-efficient performance.
- Ample Memory: 16GB RAM facilitates smooth multitasking and responsive application use.
- Generous Storage: 512GB SSD provides significant storage capacity with quick access times.
- High-Resolution Touch Display: 13-inch screen with a 2880 x 1920 resolution for superior clarity and touch interaction.
- Portable Design: Lightweight and compact, making it ideal for mobile professionals and creatives.
- Windows 11 Compatibility: Ensures seamless operation with the latest applications and security features.
Product Quality and Performance:
The Surface Pro 10 is crafted with premium materials for durability and a high-quality finish. It is tested rigorously to meet the demands of daily professional use, ensuring reliability in a variety of environments, from office spaces to creative studios.
Specifications:
- Processor: Series 1 Ultra 7-165U
- Memory: 16GB RAM
- Storage: 512GB SSD
- Display: 13-inch Multi-Touch (2880 x 1920)
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C
Purpose of Use:
This tablet is superbly suited for professionals in digital marketing, graphic design, software development, and data analysis, as well as for students who need a powerful device for research and coursework. Its flexibility makes it perfect for presentations, note-taking, and multimedia tasks.
How to Use:
Leverage the Surface Pro 10 for high-demand software applications, utilize the touch screen for interactive design work or data manipulation, and enjoy the convenience of its portability to work effectively anywhere—from coffee shops to conference rooms.
Supported OS/Application/Industries:
The Surface Pro 10 is compatible with a broad range of professional-grade applications across multiple industries, including creative arts, engineering, business, and education, accommodating tools such as Adobe Creative Cloud, AutoCAD, and Microsoft Office Suite.
Benefits & Compatibility:
- Enhanced Productivity: Tackles complex applications effortlessly, supporting demanding workflows.
- Interactive Display: Touch capabilities provide an intuitive interface for enhanced creative control and presentation.
- Designed for Mobility: Combines high-end performance with a lightweight and sleek design for ease of transport.
Warranty and FAQs:
Includes a standard one-year warranty that covers defects and malfunctions. A comprehensive FAQ section and dedicated customer support are available to help with any operational queries or issues.
Packaging/Weight/Dimension:
The Surface Pro 10 is packaged securely to ensure safe delivery, emphasizing minimal environmental impact and portability.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Pro 10 now and benefit from fast, reliable shipping. Elevate your computing experience with a state-of-the-art device designed for modern professionals.
Best Price Guarantee:
We offer competitive pricing on the Surface Pro 10. If you find a lower price elsewhere, we promise to match it, ensuring you get the best value for your investment.
After Sales Support:
Our commitment extends beyond the sale with comprehensive support designed to ensure your satisfaction with the Surface Pro 10.
Request for Customer Reviews and Testimonials:
We value customer feedback and encourage you to share your experiences with the Surface Pro 10 to assist us in improving our service and helping others make informed decisions.
Stock Availability:
Please contact us to check the availability of the Microsoft Surface Pro 10. We aim to keep our inventory accurate and up-to-date to serve you better.
Get in Touch:
For any inquiries about the Microsoft Surface Pro 10 or for additional assistance, please contact our customer service team. We are ready to help with any questions or support needs you may have.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Verify all details with our sales team before making a purchase to ensure complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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