NEO Digital
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 512GB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 512GB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your productivity with the Microsoft Surface Laptop 5. Packed with a 12th Gen Intel i7-1265U, 16GB RAM, 512GB SSD, and a vibrant 13.5" 2K touch screen, it’s perfect for professionals who demand top performance and mobility.
Overview:
The Microsoft Surface Laptop 5 is a premium choice for professionals and creatives who need a blend of power and portability. Featuring a 12th Generation Intel Core i7-1265U processor, 16GB of RAM, and a 512GB SSD, it delivers high-speed performance and substantial storage. The 13.5-inch 2K touch display provides stunning visuals and an interactive user experience, ideal for multitasking and high-end content creation.
Product Description:
This edition of the Surface Laptop 5 is engineered for users who require robust processing power and fast data access. The Intel Core i7-1265U processor ensures efficient handling of intensive applications, while 16GB of RAM enables smooth multitasking across numerous programs. The 512GB SSD provides ample space for all your files, with quick read and write speeds to boost productivity. The 13.5-inch 2K touch display offers crisp, clear visuals and responsive touch functionality for an immersive interaction with your projects and presentations.
Key Features:
- Advanced Intel Processor: 12th Gen Intel Core i7-1265U, perfect for demanding software and multitasking.
- Large Memory Capacity: 16GB of RAM facilitates seamless multitasking and quick access to frequently used files.
- Generous Storage: 512GB SSD ensures you have plenty of space for large files and applications, with fast loading times.
- Vibrant 2K Touch Display: Experience sharp visuals and convenient touch interactions with the 13.5-inch screen.
- Sleek, Portable Design: Lightweight and stylish, making it easy to carry for work or travel.
- All-Day Battery Life: Designed to last through a full day of work, enhancing productivity without the constant need for recharging.
Product Quality and Performance:
Constructed with high-quality materials, the Surface Laptop 5 is built to withstand the demands of daily use, providing durability and reliability. It is rigorously tested to ensure performance stability under various conditions, making it a dependable choice for busy professionals.
Specifications:
- Processor: Intel Core i7-1265U
- Memory: 16GB RAM
- Storage: 512GB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touchscreen
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
- Battery Life: Long-lasting with fast charging capabilities
Purpose of Use:
The Surface Laptop 5 is ideal for business professionals, educators, and creatives who need a powerful laptop for tasks such as graphic design, video editing, data analysis, and presentations. Its portability also makes it perfect for those who frequently work on the move.
How to Use:
Maximize the capabilities of the Surface Laptop 5 by utilizing its powerful specs for demanding applications, using the touch screen for interactive tasks, and taking advantage of its portability to work effectively from any location.
Supported OS/Application/Industries:
This laptop is highly versatile, supporting a wide range of applications required in business, education, graphic design, video production, and more, ensuring it meets the needs of various professional and creative environments.
Benefits & Compatibility:
- High Processing Power: Tackle large projects and complex applications with ease.
- Touch Interaction: Enhances usability for a more dynamic and engaging user experience.
- Designed for Mobility: Lightweight and durable, it fits easily into your professional life, whether at the office, at home, or on the go.
Warranty and FAQs:
Comes with a standard one-year warranty that covers hardware failures. Access our extensive FAQ section or contact our customer support for help with any operational queries.
Packaging/Weight/Dimension:
The laptop is securely packaged to ensure it arrives in pristine condition, designed to be lightweight for easy transportation, and durable enough for daily use.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop 5 today and take advantage of fast and reliable shipping. Enhance your professional capabilities with a laptop designed for high achievers.
Best Price Guarantee:
We offer competitive pricing on the Surface Laptop 5. If you find a lower price elsewhere, we will match it, ensuring you receive the best possible deal.
After Sales Support:
Our commitment to customer satisfaction includes comprehensive after-sales support. We are here to assist with any setup, troubleshooting, or performance optimization needs.
Request for Customer Reviews and Testimonials:
We encourage you to share your experience with the Surface Laptop 5 to help us improve our products and services and assist other customers in making informed decisions.
Stock Availability:
Please contact us to confirm the availability of the Microsoft Surface Laptop 5. We strive to keep our inventory updated and provide timely information to assist with your purchase decisions.
Get in Touch:
For any inquiries about the Microsoft Surface Laptop 5 or for additional support, please contact our customer service team. We are ready to help you with any questions or needs you may have.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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