NEO Digital
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 512GB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 512GB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the Microsoft Surface Laptop 5, equipped with a 12th Gen Intel i7-1265U, 16GB RAM, 512GB SSD, and a stunning 13.5" 2K touch display. Ideal for professionals seeking top-tier productivity and mobility.
Overview:
The Microsoft Surface Laptop 5 is crafted for professionals and creatives needing a blend of high performance and mobility. Featuring a 12th Generation Intel Core i7-1265U processor, 16GB of RAM, and a 512GB SSD, this laptop delivers exceptional speed and responsiveness. The 13.5-inch 2K touch display provides vibrant visuals and enhanced interactivity, making it perfect for detailed tasks, presentations, and multimedia consumption.
Product Description:
The Surface Laptop 5 brings cutting-edge technology and elegant design together. The powerful Intel Core i7-1265U processor efficiently handles demanding software, while the 16GB of RAM ensures seamless multitasking. With a 512GB SSD, users enjoy ample storage with rapid access times. The 13.5-inch 2K touch display offers crisp, clear imagery and responsive touch functionality for an engaging user experience.
Key Features:
- High-End Processor: Intel Core i7-1265U for robust performance in applications and multitasking.
- Substantial Memory: 16GB of RAM allows for fluid multitasking and quick access to frequently used files.
- Spacious Storage: 512GB SSD provides plenty of space for files and programs, along with fast read and write speeds.
- Vivid 2K Touch Display: 13.5-inch screen delivers detailed visuals and intuitive touch interactions.
- Elegant Portability: Lightweight and stylish, easy to carry for business and creative work anywhere.
- All-Day Battery Life: Long battery life supports intensive use throughout the day without recharging.
Product Quality and Performance:
Designed to meet the needs of power users, the Surface Laptop 5 is built with premium materials that ensure durability and a lightweight feel. Its performance is tested under various conditions to guarantee reliability for software development, graphic design, video editing, and other high-demand uses.
Specifications:
- Processor: 12th Gen Intel Core i7-1265U
- Memory: 16GB RAM
- Storage: 512GB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touchscreen
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
- Battery Life: Extended life with rapid recharge technology
Purpose of Use:
This laptop is ideally suited for business executives, creative professionals, and students who require a powerful computer for graphic design, data analysis, intensive research, and seamless multitasking. It's also perfect for presentations and working on the go due to its lightweight design.
How to Use:
Maximize your productivity on the Surface Laptop 5 by leveraging its powerful specs for demanding applications, using the touch screen for interactive presentations or creative tasks, and utilizing its portability for flexible working locations.
Supported OS/Application/Industries:
The Surface Laptop 5 supports a wide array of applications, making it suitable for business environments, creative studios, and educational settings. It can handle everything from business management software to advanced graphic design programs.
Benefits & Compatibility:
- Enhanced Productivity: Tackle large projects with ease thanks to the powerful CPU and ample RAM.
- Interactive Display: The touchscreen enhances productivity with intuitive controls for navigating and editing.
- Designed for Mobility: Slim and light, it fits into various work environments and is ideal for professionals on the move.
Warranty and FAQs:
Comes with a one-year standard warranty covering manufacturing defects. For additional support, consult our detailed FAQ section or contact our customer service for assistance with setup and troubleshooting.
Packaging/Weight/Dimension:
The Surface Laptop 5 is packaged to ensure protection during transit, focusing on eco-friendly materials. It's designed for portability, allowing easy transportation without compromising performance.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop 5 today for fast, reliable delivery. Elevate your computing experience with a laptop that combines power, style, and convenience.
Best Price Guarantee:
We offer competitive pricing on the Surface Laptop 5. Find a lower price elsewhere, and we will match it to ensure you get the best value for your investment.
After Sales Support:
Our commitment to customer satisfaction includes comprehensive after-sales support to ensure you get the most out of your purchase.
Request for Customer Reviews and Testimonials:
Your feedback is valuable to us. Please share your experiences with the Surface Laptop 5 to help us improve and assist other customers in their decision-making.
Stock Availability:
Contact us to verify the availability of the Microsoft Surface Laptop 5. We strive to keep our inventory accurate and up-to-date to meet your needs.
Get in Touch:
For any inquiries about the Microsoft Surface Laptop 5 or for additional support, please contact our customer service. We are ready to assist with any questions or support you may require.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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