NEO Digital
MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1235U, 8GB, 512GB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1235U, 8GB, 512GB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the new Microsoft Surface Laptop 5. Powered by a 12th Gen i5-1235U, with 8GB RAM and a 512GB SSD. Enjoy the crisp 13.5" 2K touch display for superior productivity. Get yours today!
Overview:
The Microsoft Surface Laptop 5 is designed for ultimate efficiency and portability, making it ideal for both professionals and students. It features a 12th Generation Intel Core i5-1235U processor, 8GB of RAM, and a 512GB SSD, ensuring smooth performance for all your computing needs. The 13.5-inch 2K touch display offers vibrant visuals and responsive touch control, enhancing your work and entertainment experience.
Product Description:
The Microsoft Surface Laptop 5 is a testament to modern computing, blending power with elegance. The Intel Core i5-1235U processor provides robust performance for multitasking and productivity applications, while the 8GB of RAM ensures efficient operation without lag. The 512GB SSD offers ample storage for your documents, media, and software applications. The 13.5-inch 2K touch display not only provides stunning visuals but also enhances interaction with your content.
Key Features:
- Powerful Processing: 12th Gen Intel Core i5-1235U for high-speed and efficient computing.
- Ample Memory: 8GB RAM allows for smooth multitasking across multiple applications.
- Generous Storage: 512GB SSD provides plenty of space and quick data access.
- Crisp 2K Touch Display: 13.5-inch screen delivers vibrant visuals and intuitive touch interactions.
- Sleek Design: Ultra-thin and lightweight, perfect for mobile professionals and students.
Product Quality and Performance:
Built to the highest standards, the Surface Laptop 5 is engineered to withstand the rigors of daily use while providing dependable and consistent performance. Whether you're completing work assignments, attending online classes, or enjoying multimedia, this laptop is equipped to handle diverse demands with ease.
Specifications:
- Processor: Intel Core i5-1235U
- Memory: 8GB RAM
- Storage: 512GB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touch
- Operating System: Windows 11 Home
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, and USB-A ports
- Battery Life: Long-lasting battery suitable for extended work sessions
Purpose of Use:
Ideal for users who need a reliable and fast device for everyday tasks, including document processing, browsing, and media consumption. Its portable design makes it excellent for those who travel or need to move between meetings and classes frequently.
How to Use:
Maximize your productivity with the Surface Laptop 5 by utilizing its touch screen for fast navigation and cloud services for seamless file access and storage. Regularly update the operating system and applications to maintain security and performance levels.
Supported OS/Application/Industries:
This laptop is suitable for a wide range of applications, particularly those used in education, small business environments, and by creative professionals who benefit from the touch screen capability for design and presentation tasks.
Benefits & Compatibility:
- Enhanced Productivity: Tackle tasks efficiently with robust specs.
- Interactive Display: Touch screen adds a layer of usability and engagement.
- Comprehensive Compatibility: Connects effortlessly with a range of peripherals and accessories.
Warranty and FAQs:
Includes a one-year warranty covering hardware defects. For more information, visit our FAQ section or contact our customer support team for immediate assistance.
Packaging/Weight/Dimension:
The laptop comes in environmentally friendly packaging designed to protect the device during shipping. It is lightweight and compact, making it easy to carry and set up anywhere.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop 5 today and enjoy fast, reliable shipping. Elevate your computing experience with a device crafted for modern demands.
Best Price Guarantee:
NEOTECH offers competitive pricing on the Microsoft Surface Laptop 5. If you find a lower price elsewhere, we will match it, ensuring you receive the best value for your investment.
After Sales Support:
Our commitment to customer satisfaction includes comprehensive after-sales support. We are here to help with any issues or questions you may have about your new laptop.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the Surface Laptop 5. Your feedback helps us improve our products and services and assists others in making informed decisions.
Stock Availability:
Contact us to verify the availability of the Microsoft Surface Laptop 5 before placing your order. Our team is committed to providing accurate and timely information.
Get in Touch:
For any questions about the Microsoft Surface Laptop 5 or for additional support, please contact us. Our knowledgeable team is ready to assist you with any inquiries or support you may need.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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