NEO Digital
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 256GB SSD, 13.5" 2k Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 256GB SSD, 13.5" 2k Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience top-tier performance with Microsoft Surface Laptop 5, featuring a 12th Gen i7-1265U, 16GB RAM, 256GB SSD, and a 13.5" 2K touch display. Designed for professionals who need power and portability.
Overview:
The Microsoft Surface Laptop 5 stands out with its powerful Intel Core i7-1265U processor, 16GB of RAM, and 256GB SSD, making it a prime choice for professionals and creatives who demand efficiency and portability. The 13.5-inch 2K touch display enhances productivity with vibrant visuals and intuitive touch control, suitable for detailed work in any setting.
Product Description:
Optimized for performance and mobility, the Surface Laptop 5 integrates advanced computing capabilities with a sleek design. The 12th Generation Intel Core i7-1265U processor delivers exceptional speed and responsiveness, while 16GB of RAM ensures seamless multitasking. The 256GB SSD offers ample storage with fast data access times. Its 13.5-inch 2K touch display provides outstanding clarity and touch interactivity, perfect for hands-on professionals.
Key Features:
- Powerful Intel Processor: 12th Gen Intel Core i7-1265U ensures robust performance for demanding applications.
- Substantial Memory: 16GB of RAM facilitates flawless multitasking and smooth application transitions.
- Responsive Storage: 256GB SSD provides rapid access to files and applications, enhancing workflow efficiency.
- Vivid 2K Touch Display: 13.5-inch screen offers sharp images and responsive touch for an immersive user experience.
- Elegant Portability: Lightweight and crafted with a slim profile for easy transport without compromising on power.
- All-Day Battery Life: Designed to keep up with extended work sessions and mobile demands.
Product Quality and Performance:
The Surface Laptop 5 is built to meet the needs of dynamic work environments, with a focus on durability and performance. It undergoes rigorous testing to ensure it can handle the pressures of professional and creative workloads, making it a reliable tool for any user.
Specifications:
- Processor: Intel Core i7-1265U
- Memory: 16GB RAM
- Storage: 256GB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touchscreen
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
- Battery Life: Long-lasting with quick recharge capabilities
Purpose of Use:
This laptop is ideally suited for business professionals, creatives, and students who need a high-performance machine for multimedia editing, data analysis, and software development. Its portability also makes it perfect for presentations, meetings, and working remotely.
How to Use:
To maximize productivity, use the Surface Laptop 5's powerful specs to run complex software applications, utilize the touch screen for engaging presentations and creative projects, and take advantage of its portability for working on the go.
Supported OS/Application/Industries:
This device seamlessly supports a wide range of applications, from graphic design software and video editing suites to business analytics tools, making it suitable for various industries including digital media, engineering, finance, and education.
Benefits & Compatibility:
- Enhanced Productivity: Tackle any task with high-speed processing and advanced multitasking capabilities.
- Touch Interaction: Engage more deeply with your projects thanks to the intuitive touch screen.
- Designed for Mobility: Light and compact, it fits easily into your work life, whether in the office, at home, or on the move.
Warranty and FAQs:
Includes a standard one-year warranty covering defects in materials and workmanship. For more detailed support, access our comprehensive FAQ section or contact our customer service for personalized assistance.
Packaging/Weight/Dimension:
The laptop is securely packaged to ensure it arrives in pristine condition and is designed for lightness and durability, ideal for daily transport and use.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop 5 today and enjoy fast, reliable shipping. Enhance your professional and personal computing experience with this top-tier laptop.
Best Price Guarantee:
We offer competitive pricing on the Surface Laptop 5. Find a lower price elsewhere, and we'll match it to ensure you get the best deal available.
After Sales Support:
Our commitment to your satisfaction extends beyond the sale. We offer comprehensive support to ensure a smooth experience with your new laptop.
Request for Customer Reviews and Testimonials:
We encourage you to share your experience with the Surface Laptop 5 to help us improve our products and assist other customers in making informed decisions.
Stock Availability:
Please contact us to confirm the availability of the Microsoft Surface Laptop 5. Our team is dedicated to providing accurate and timely information to assist with your purchase decisions.
Get in Touch:
For any inquiries about the Microsoft Surface Laptop 5 or for further assistance, please contact our customer service. Our knowledgeable team is ready to assist you with any questions or support you may need.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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