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NEOTECH

MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1235U, 8GB, 512GB SSD, 13.5" 2K Touch

MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1235U, 8GB, 512GB SSD, 13.5" 2K Touch

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Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

The Microsoft Surface Laptop 5 delivers outstanding performance with its 12th Gen i5-1235U processor, 8GB RAM, and 512GB SSD. Discover its 13.5" 2K touch display for unparalleled clarity and detail. Shop now for an unmatched computing experience.


Overview:

The Microsoft Surface Laptop 5 is a top-tier device tailored for professionals and students seeking a blend of performance and portability. Powered by the 12th Generation Intel Core i5-1235U processor and equipped with 8GB of RAM and a 512GB SSD, this laptop offers robust performance and ample storage. The 13.5-inch 2K touch display not only provides stunning visual clarity but also enhances user interaction with its responsive touch features.

Product Description:

Designed for those who demand reliability and powerful performance, the Microsoft Surface Laptop 5 features the latest Intel technology. The i5-1235U processor ensures efficient handling of intensive applications, while the 8GB RAM supports effective multitasking. Store all your important files with ease on the 512GB SSD and enjoy detailed, vibrant visuals on the 13.5-inch 2K (2256 x 1504) touch display. Whether for work, study, or entertainment, the Surface Laptop 5 stands ready to enhance your digital experiences.

Key Features:

  • Dynamic Performance: Equipped with a 12th Gen Intel Core i5-1235U processor for seamless app handling and enhanced productivity.
  • Ample Memory and Storage: 8GB of RAM for smooth multitasking and a 512GB SSD for quick access to documents and media.
  • Stunning 2K Touch Display: 13.5-inch screen delivers high resolution and touch interaction for an immersive user experience.
  • Sleek and Lightweight Design: Ideal for professionals on the move, with a slim profile that does not compromise on screen size or quality.
  • Extended Battery Life: Built to last through long work sessions without the need for constant recharging.

Product Quality and Performance:

The Microsoft Surface Laptop 5 is constructed with premium materials that ensure durability and longevity. It undergoes rigorous testing to meet high standards of performance and reliability, making it a trustworthy companion for all your computing needs.

Specifications:

  • Processor: 12th Gen Intel Core i5-1235U
  • Memory: 8GB RAM
  • Storage: 512GB SSD
  • Display: 13.5-inch 2K (2256 x 1504) Touch
  • Operating System: Windows 11 Home
  • Connectivity: Wi-Fi 6, Bluetooth, USB-C, and USB-A ports
  • Battery Life: Optimized for extended usage with fast charging capabilities

Purpose of Use:

The Surface Laptop 5 is perfect for users requiring a powerful device for handling everyday tasks such as document editing, browsing, multimedia consumption, and light graphic work. It’s particularly suited for mobile professionals and students who value both functionality and portability.

How to Use:

Enhance your productivity with the Surface Laptop 5 by taking full advantage of its powerful specs and Windows 11 features. Use the touch screen for streamlined navigation and interact directly with applications for a more engaging experience.

Supported OS/Application/Industries:

This laptop is highly versatile, supporting a wide range of applications, making it suitable for users in industries such as education, business, and creative fields. Its robust construction and powerful specifications ensure it can handle software from data management to creative design tools.

Benefits & Compatibility:

  • Efficient Multitasking: Easily switch between applications with 8GB of RAM.
  • Interactive Touch Experience: Utilize the touch display for enhanced productivity and creativity.
  • Connectivity Options: Multiple ports ensure compatibility with a variety of peripherals and external displays.

Warranty and FAQs:

Includes a one-year warranty covering hardware failures and defects. Visit our FAQ section for helpful information on setup, features, and troubleshooting, or contact our support team for personalized assistance.

Packaging/Weight/Dimension:

The Surface Laptop 5 is packaged securely to ensure safe delivery. It's designed to be lightweight and easy to carry, making it an excellent choice for users who need a reliable laptop on the go.

Shop Today & Receive Your Delivery:

Order your Microsoft Surface Laptop 5 today to take advantage of our quick and reliable shipping services. Experience a new level of productivity and portability with a laptop that's crafted to meet your demands.

Best Price Guarantee:

At NEOTECH, we offer the best prices for our products. If you find the Microsoft Surface Laptop 5 at a lower price elsewhere, we'll match it to ensure you get the best value for your investment.

After Sales Support:

Our commitment to your satisfaction extends beyond the sale. We offer comprehensive after-sales support to ensure you have a seamless experience with your new laptop.

Request for Customer Reviews and Testimonials:

We encourage our customers to share their experiences with the Microsoft Surface Laptop 5. Your feedback helps us to improve our products and services and assists other customers in making informed purchasing decisions.

Stock Availability:

Please contact us to verify the availability of the Microsoft Surface Laptop 5 before placing your order. We are committed to providing accurate and timely information to facilitate your purchase.

Get in Touch:

For any inquiries about the Microsoft Surface Laptop 5 or our services, please don't hesitate to contact us. Our expert team is ready to assist you with any questions or support you may need.

Disclaimer:

All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure complete satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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