NEO Digital
MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1245U, 8GB, 256GB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1245U, 8GB, 256GB SSD, 13.5" 2K Touch
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
The Microsoft Surface Laptop 5 is here to redefine your work and play, featuring a 12th Gen i5-1245U processor, 8GB RAM, 256GB SSD, and a 13.5" 2K touch display. Perfect for dynamic professionals and active students.
Overview:
The Microsoft Surface Laptop 5 combines sleek design with robust performance. This model, equipped with a 12th Generation Intel Core i5-1245U processor, 8GB of RAM, and a 256GB SSD, offers a balance of efficiency and capability. The 13.5-inch 2K touch display enhances productivity and entertainment with vivid visuals and responsive interaction.
Product Description:
Ideal for both professionals and students, the Surface Laptop 5 is designed to handle a variety of tasks with ease. The Intel Core i5-1245U processor ensures speedy performance across multiple applications, while the 8GB of RAM supports effective multitasking. The 256GB SSD provides ample space for essential software and documents, and the 13.5-inch 2K touch display offers excellent image quality and touch functionality for an intuitive user experience.
Key Features:
- Powerful Intel Processor: 12th Gen i5-1245U for fast and efficient computing.
- Ample Memory: 8GB of RAM allows for smooth multitasking and quick access to frequently used files.
- Adequate Storage: 256GB SSD for storing important documents and applications with quick load times.
- Vibrant 2K Touch Display: 13.5-inch touchscreen offers crisp visuals and responsive touch interactions.
- Sleek and Portable Design: Lightweight and easy to carry, perfect for the mobile professional or student.
Product Quality and Performance:
The Surface Laptop 5 is built to Microsoft's high standards, featuring a robust and stylish design that withstands the demands of daily use while providing dependable performance. It's an excellent choice for users who need a reliable device for both work and leisure activities.
Specifications:
- Processor: Intel Core i5-1245U
- Memory: 8GB RAM
- Storage: 256GB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touchscreen
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
- Battery Life: Long-lasting battery for all-day use
Purpose of Use:
The Surface Laptop 5 is suited for a wide range of activities, from business tasks like presentations and spreadsheets to academic work including research and document editing. It's also great for streaming media and casual gaming.
How to Use:
Leverage the Surface Laptop 5's capabilities by utilizing its powerful specs for software applications, enjoying media on the high-resolution display, and staying mobile with its lightweight design. Regular updates will keep the system running efficiently and securely.
Supported OS/Application/Industries:
This laptop supports all major applications required in professional and academic environments, compatible with software from Microsoft Office suite to Adobe Creative Cloud, making it versatile for various industries including business, education, and design.
Benefits & Compatibility:
- Enhanced Productivity: The combination of the powerful CPU and ample RAM ensures smooth operations across all your tasks.
- Interactive Display: The touchscreen adds a dynamic layer to user interaction, making it easier to navigate and manipulate on-screen content.
- Portability and Durability: Designed to be taken anywhere, fitting easily into most bags and backpacks.
Warranty and FAQs:
Comes with a standard one-year warranty that covers defects and hardware failures. Visit our FAQ section for tips on maximizing your laptop's performance or contact our support for direct assistance.
Packaging/Weight/Dimension:
The Surface Laptop 5 is packaged securely to ensure it arrives in perfect condition, designed for portability, and is light enough to carry without strain.
Shop Today & Receive Your Delivery:
Order the Microsoft Surface Laptop 5 today and benefit from fast, reliable shipping. Start enjoying a seamless computing experience that matches your dynamic lifestyle.
Best Price Guarantee:
We offer competitive pricing on the Surface Laptop 5. If you find a lower price elsewhere, we will match it to ensure you get the best value for your money.
After Sales Support:
Our commitment to your satisfaction includes comprehensive after-sales support to ensure you have a hassle-free experience with your new laptop.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the Surface Laptop 5 to help us improve our products and services and assist other customers in making informed decisions.
Stock Availability:
Please contact us to verify the availability of the Microsoft Surface Laptop 5. Our team is committed to providing accurate and timely information to help with your purchase decisions.
Get in Touch:
For any questions about the Microsoft Surface Laptop 5 or for further assistance, please contact our customer service. Our knowledgeable team is ready to assist with any inquiries or support needs.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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