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NEOTECH

MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1245U, 8GB, 512GB, 13.5" 2K Touch

MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1245U, 8GB, 512GB, 13.5" 2K Touch

Regular price Dhs. 14,300.00 AED
Regular price Dhs. 14,579.00 AED Sale price Dhs. 14,300.00 AED
Sale Sold out
Taxes included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Discover the powerful capabilities of the Microsoft Surface Laptop 5, equipped with a 12th Gen Intel i5-1245U, 8GB RAM, and a 512GB SSD. Enjoy premium computing with a 13.5-inch 2K touchscreen display. Perfect for professionals and creatives.


Overview:

The Microsoft Surface Laptop 5 comes equipped with a 12th Gen Intel Core i5-1245U processor, bolstered by 8GB of RAM and a 512GB SSD for even better performance and storage capacity. The 13.5-inch 2K touchscreen offers a high-resolution interface for intricate tasks and media consumption, making it an ideal choice for professionals, students, and anyone seeking a high-performance laptop that combines elegance with efficiency.

Product Description:

This iteration of the Microsoft Surface Laptop 5 enhances productivity and user experience with its powerful Intel Core i5 processor and ample storage space. Its sleek design and lightweight build make it a perfect travel companion, while the 13.5-inch PixelSense display with a 2256 x 1504 resolution provides exceptional clarity and color accuracy for everything from document creation to photo editing.

Key Features:

  • Processor: 12th Gen Intel Core i5-1245U, designed for speed and responsiveness.
  • Memory and Storage: 8GB RAM allows for smooth multitasking, with a 512GB SSD providing plenty of space for applications and data.
  • Display: 13.5-inch PixelSense 2K touchscreen enhances interaction and visual clarity.
  • Connectivity: Equipped with Wi-Fi 6 and Bluetooth 5.1 for seamless, high-speed wireless connections.
  • Operating System: Windows 11 Home, offering the latest features and security updates.
  • Battery Life: Up to 17 hours of typical device usage, enabling all-day productivity without recharging.
  • Design: Slim, light, and stylish, featuring a comfortable keyboard and responsive touchpad.

Product Quality and Performance:

The Surface Laptop 5 is crafted to meet the needs of demanding users, offering robust performance in a thin and durable package. The combination of advanced hardware and optimized software ensures that this laptop not only runs efficiently but also provides the reliability expected from high-end portable devices.

Specifications:

  • Screen Size: 13.5 inches
  • Resolution: 2256 x 1504 (2K)
  • Processor: Intel Core i5-1245U (12th Gen)
  • RAM: 8GB
  • Storage: 512GB SSD
  • Operating System: Windows 11 Home
  • Connectivity: Wi-Fi 6, Bluetooth 5.1
  • Camera: 720p HD front-facing camera
  • Ports: USB-C, USB-A, 3.5mm headphone jack, Surface Connect port

Purpose of Use:

  • Professional Tasks: Ideal for business professionals handling multiple projects, running complex software, or engaging in content creation.
  • Academic Work: Perfect for students who require a powerful device for research, writing, and multimedia projects.
  • Personal Use: Excellent for everyday computing, streaming media, and light gaming.

How to Use:

  1. Start by charging the device fully and completing the Windows setup, including Wi-Fi configuration and Microsoft account integration.
  2. Customize the settings according to your preferences for display, power management, and notifications.
  3. Install essential software from the Microsoft Store or through approved providers to enhance productivity or personal use.
  4. Explore the touchscreen functionality to boost your interaction with applications and media.
  5. Regularly update the system to maintain security and software efficiency.

Supported Industries:

This laptop is a versatile tool for sectors including technology, creative industries, education, and business, facilitating high-level computing and efficient communication.

Benefits & Compatibility:

  • Enhanced Mobility: Lightweight and compact, easy to carry for those who work on the go.
  • Powerful Performance: Handles demanding applications with ease due to the robust processor and sufficient RAM.
  • Superior Display: Offers a rich visual experience that is perfect for detailed graphical tasks and high-definition media.

Warranty and FAQs:

Comes with a standard warranty covering manufacturing defects and technical support. FAQs are provided for troubleshooting common issues and optimizing device performance.

Packaging/Weight/Dimension:

Packaged securely to ensure safe delivery, with detailed specifications regarding weight and dimensions provided for shipping purposes.

Shop Today & Receive Your Delivery:

Order the Microsoft Surface Laptop 5 now to take advantage of its enhanced features and capabilities. Expect prompt delivery and exceptional customer service.

Best Price Guarantee:

We monitor our pricing to ensure you receive the best deal available. If you find this model at a lower price elsewhere, we will match it.

After Sales Support:

Our customer service team is ready to assist with any setup or operational questions, ensuring you can fully utilize the capabilities of your new laptop.

Request for Customer Reviews and Testimonials:

We encourage you to share your experience with the Surface Laptop 5 to help us improve and assist other customers.

Stock Availability:

Please contact us to confirm the availability of the Microsoft Surface Laptop 5 before placing your order. We aim to maintain accurate stock levels to meet your needs promptly.

Get in Touch:

For any inquiries about our products or for additional support, please contact our customer service team. We are here to provide the necessary assistance and answer any questions you might have.

Disclaimer:

All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Verify all details with our sales team before making a purchase to ensure complete satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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