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NEOTECH

MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1245U, 16GB, 256GB SSD, 13.5" 2k Touch

MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1245U, 16GB, 256GB SSD, 13.5" 2k Touch

Regular price Dhs. 15,000.00 AED
Regular price Dhs. 15,247.00 AED Sale price Dhs. 15,000.00 AED
Sale Sold out
Taxes included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Unlock next-level productivity with the Microsoft Surface Laptop 5, featuring a 12th Gen Intel i5-1245U, 16GB of memory, a 256GB SSD, and a vivid 13.5-inch 2K touchscreen. Perfect for professionals and creatives alike.


Overview:

The Microsoft Surface Laptop 5 is equipped with a powerful 12th Gen Intel Core i5-1245U processor, combined with 16GB of RAM and a 256GB SSD, making it a high-performance laptop for professionals and students who demand efficiency and reliability. The 13.5-inch 2K touchscreen enhances your interaction with applications and media, providing an immersive user experience.

Product Description:

This iteration of the Microsoft Surface Laptop 5 offers significant enhancements in processing power and memory, making it ideal for multitasking and demanding applications. The Intel Core i5-1245U processor ensures smooth operation, while the 13.5-inch PixelSense display with a resolution of 2256 x 1504 delivers sharp and vibrant visuals. The laptop's slim and stylish design, combined with its touch capabilities, makes it a versatile tool for both work and leisure.

Key Features:

  • Processor: 12th Gen Intel Core i5-1245U, ensuring robust performance for computing tasks.
  • Memory and Storage: 16GB RAM for seamless multitasking; 256GB SSD for quick file access and system boot-up.
  • Display: 13.5-inch PixelSense 2K touchscreen provides enhanced clarity and intuitive interaction.
  • Connectivity: Features Wi-Fi 6 and Bluetooth 5.1 for high-speed connections and data transfer.
  • Operating System: Runs on Windows 11, offering the latest features and security enhancements.
  • Battery Life: Extended battery life supports all-day use without the need for frequent charging.
  • Build and Design: Sleek and lightweight, crafted for portability without compromising performance.

Product Quality and Performance:

The Surface Laptop 5 is built to high standards, with premium materials that ensure durability and a luxurious feel. It is designed to handle everything from extensive document editing to multimedia consumption effortlessly, thanks to its high-performance internals and efficient cooling system.

Specifications:

  • Screen Size: 13.5 inches
  • Resolution: 2256 x 1504 (2K)
  • Processor: Intel Core i5-1245U (12th Gen)
  • RAM: 16GB
  • Storage: 256GB SSD
  • Operating System: Windows 11
  • Connectivity: Wi-Fi 6, Bluetooth 5.1
  • Camera: 720p HD camera for clear video calls
  • Ports: USB-C, USB-A, 3.5mm headphone jack, Surface Connect port

Purpose of Use:

  • Professional Work: Ideal for handling complex software, managing projects, and conducting virtual meetings.
  • Educational Use: Suitable for students who require powerful computing for research, presentations, and online learning.
  • Personal Entertainment: Great for streaming high-definition videos and engaging with content interactively through its touchscreen.

How to Use:

  1. Set up the device by following the initial Windows setup prompts.
  2. Connect to the internet via Wi-Fi to access cloud services and download updates.
  3. Install necessary software from the Microsoft Store or other trusted sources.
  4. Adjust the display settings to your preference for optimal viewing comfort.
  5. Use the touchscreen to navigate and interact with apps for a more direct and engaging experience.

Supported Industries:

This laptop is particularly useful across various sectors including business, technology, education, and creative industries, providing the necessary tools for high-performance computing and effective communication.

Benefits & Compatibility:

  • Enhanced Productivity: Equipped with advanced hardware to handle multiple applications at once without lag.
  • Portability: Slim and lightweight design makes it easy to carry, suitable for mobile professionals.
  • High-Quality Display: The 2K screen offers excellent visual quality for detailed work and media consumption.

Warranty and FAQs:

Comes with a standard Microsoft warranty covering defects and malfunctions. An FAQ section is available for troubleshooting common issues.

Packaging/Weight/Dimension:

Packaged securely to ensure protection during transport. Details about the packaging, weight, and dimensions are provided for logistical planning.

Shop Today & Receive Your Delivery:

Order your Microsoft Surface Laptop 5 today for enhanced productivity and a premium computing experience. Fast delivery and excellent customer support guaranteed.

Best Price Guarantee:

We strive to offer the best prices for our products. If you find this model at a lower price elsewhere, we will match it to ensure you get the best deal.

After Sales Support:

Our customer service team is available to assist with any questions or issues you may encounter, ensuring you can maximize the benefits of your new laptop.

Request for Customer Reviews and Testimonials:

We value your feedback and encourage you to share your experience with the Surface Laptop 5 to help us improve and assist other customers.

Stock Availability:

Please contact us to verify the availability of the Microsoft Surface Laptop 5 before placing your order. We aim to maintain accurate stock levels to meet your needs promptly.

Get in Touch:

For any inquiries about our products or for additional support, please contact our customer service team. We are here to provide the necessary assistance and answer any questions you might have.

Disclaimer:

All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Verify all details with our sales team before making a purchase to ensure complete satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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