NEOTECH
MICROSOFT SURFACE Laptop - 10th Gen i5-1035G7, 8GB, 128GB SSD, 15" (2496 x 1664) Touch
MICROSOFT SURFACE Laptop - 10th Gen i5-1035G7, 8GB, 128GB SSD, 15" (2496 x 1664) Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience top-tier productivity with the Microsoft Surface Laptop featuring a 10th Gen Intel Core i5-1035G7 processor, 8GB of RAM, and a 128GB SSD. Discover the perfect blend of performance and elegance with its 15-inch touchscreen display.
Overview:
The Microsoft Surface Laptop equipped with a 10th Gen Intel Core i5-1035G7, 8GB of memory, and a 128GB SSD offers an exceptional balance of performance and portability. This model features a 15-inch touchscreen with a high-resolution display, ideal for professionals and students who demand a reliable and stylish computing solution.
Product Description:
This Microsoft Surface Laptop is designed to deliver a powerful computing experience with its 10th Generation Intel Core i5 processor and integrated graphics, suitable for handling daily tasks and moderate multimedia activities. The 15-inch (2496 x 1664) PixelSense touchscreen offers vivid visuals and responsive touch control, enhancing both work and entertainment experiences. The device is slim, lightweight, and comes with all-day battery life, making it perfect for on-the-go users.
Key Features:
- Processor: 10th Gen Intel Core i5-1035G7 provides efficient performance for multitasking.
- Memory and Storage: 8GB RAM and a 128GB SSD for quick access to files and smooth application operation.
- Display: 15-inch PixelSense Touchscreen with a resolution of 2496 x 1664 delivers sharp, clear images and convenient touch interaction.
- Connectivity: Features Wi-Fi 6 and Bluetooth for high-speed connections and data transfer.
- Battery Life: Offers up to 11.5 hours of typical device usage.
- Operating System: Runs on Windows 10, providing familiarity and a wide range of software compatibility.
Product Quality and Performance:
The Microsoft Surface Laptop is built with premium materials that ensure durability without sacrificing style or portability. It is designed to keep up with demanding tasks, from extensive document editing to casual gaming and video streaming, thanks to its robust processor and efficient memory setup.
Specifications:
- Screen Size: 15 inches
- Resolution: 2496 x 1664
- Processor: Intel Core i5-1035G7 (10th Gen)
- RAM: 8GB
- Storage: 128GB SSD
- Operating System: Windows 10
- Connectivity: Wi-Fi 6, Bluetooth
- Camera: Front-facing 720p HD camera
- Ports: USB-C, USB-A, Surface Connect port, headphone jack
Purpose of Use:
- Professional Work: Excellent for business applications, remote meetings, and project management.
- Educational Use: Ideal for college students for research, writing, and online learning.
- Personal Entertainment: Stream movies, browse the web, and enjoy social media with a high-resolution display and immersive touchscreen.
How to Use:
- Fully charge the laptop before first use.
- Power on and follow the on-screen instructions to set up Windows 10.
- Connect to Wi-Fi and log in to your Microsoft account to access cloud storage and synchronization features.
- Customize settings and download necessary applications from the Microsoft Store or other sources.
- Utilize the touchscreen for intuitive control and navigation.
Supported Industries:
This laptop is suitable for various sectors, including business, education, healthcare, and creative industries, providing the necessary tools for efficient and effective work management.
Benefits & Compatibility:
- Portability: Slim and lightweight design makes it easy to carry around.
- Performance: Capable of handling everyday computing tasks smoothly.
- Enhanced Visual Experience: High-resolution display ensures excellent visual quality for presentations and media.
Warranty and FAQs:
Comes with a standard Microsoft warranty covering defects in material and workmanship. FAQs available to help with common issues related to performance and maintenance.
Packaging/Weight/Dimension:
Packaged securely to protect during shipping. The package includes details on weight and dimensions for those needing precise logistic information.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop today to take your productivity and entertainment experiences to the next level. Expect quick delivery and responsive customer service.
Best Price Guarantee:
We monitor our pricing to ensure you receive the best deal available. If you find this model at a lower price elsewhere, let us know, and we'll match the price.
After Sales Support:
Our customer service team is ready to assist with any post-purchase questions or issues, ensuring you fully benefit from your new Microsoft Surface Laptop.
Request for Customer Reviews and Testimonials:
We encourage you to share your experience with the Surface Laptop to help us improve and assist other customers.
Stock Availability:
Please contact us to verify the availability of the Microsoft Surface Laptop before placing your order. We strive to maintain accurate stock levels to meet your needs promptly.
Get in Touch:
For any inquiries about our products or for additional support, please contact our customer service team. We are here to provide the necessary assistance and answer any questions you might have.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Verify all details with our sales team before making a purchase to ensure complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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