NEOTECH
DRAGON GUARD AT004
DRAGON GUARD AT004
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Protect your merchandise effectively with the Dragon Guard AT004, a state-of-the-art anti-theft system designed to enhance security in retail environments.
Overview:
The Dragon Guard AT004 is a robust anti-theft system designed to safeguard retail merchandise, providing store owners and managers with peace of mind. This system is perfect for preventing theft in various retail settings, from small boutiques to large department stores.
Product Description:
The AT004 model incorporates advanced technology to detect unauthorized removal of merchandise, triggering alerts that notify security personnel instantly. Its discreet design integrates seamlessly into your store’s aesthetic, maintaining customer experience while ensuring product security.
Key Features:
- Advanced Sensor Technology: Utilizes cutting-edge sensors to detect removal or tampering of tagged items.
- Wide Coverage Area: Offers comprehensive coverage, suitable for different store layouts and sizes.
- Easy Installation: Simple setup process that can be quickly integrated into existing security frameworks.
- High Compatibility: Works effectively with a range of accessories and can be linked to other security systems for enhanced protection.
- Discreet Operation: Operates unobtrusively to maintain the shopping experience without compromising on security.
Product Quality and Performance:
The Dragon Guard AT004 is engineered for durability and reliability. It is tested under various scenarios to ensure it performs consistently, providing retailers with a dependable security solution that minimizes the risk of theft.
Specifications:
- Technology: Utilizes RF (radio frequency) or AM (acousto-magnetic) technology for precise detection.
- Coverage: Configurable to cover different store sizes, with options to expand coverage as needed.
- Material: Made with high-grade materials that are resistant to wear and tear.
- Power Requirements: Efficient power consumption with options for backup power to ensure continuous operation.
Purpose of Use:
Designed for retail businesses looking to enhance their loss prevention strategies. Ideal for stores with high foot traffic and a wide range of merchandise.
How to Use:
Install the main unit near store exits. Attach security tags to merchandise. Configure the system through the control panel to customize security settings. Monitor the system daily to ensure optimal operation and adjust settings as necessary.
Supported Industries:
Highly recommended for retail sectors including clothing stores, electronics shops, bookstores, and pharmacies.
Benefits & Compatibility:
Increases store security, reduces theft-related losses, and deters shoplifting. Compatible with various types of electronic article surveillance tags and accessories.
Warranty and FAQs:
Comes with a comprehensive warranty that covers system defects and malfunctions. Support and FAQs available to assist with installation and troubleshooting.
Packaging/Weight/Dimension:
Shipped in secure packaging to ensure it arrives in perfect condition, ready for installation.
Shop Today & Receive Your Delivery:
Order the Dragon Guard AT004 and benefit from prompt delivery and installation support. Enhance your store’s security with this advanced anti-theft system.
Best Price Guarantee:
Competitive pricing with a best price guarantee ensures you receive the best deal for your security needs.
After Sales Support:
Dedicated support team available to help with system setup, maintenance, and any operational questions.
Request for Customer Reviews and Testimonials:
Encourages customers to share their experiences, helping to refine and improve the product offerings.
Stock Availability:
Please check availability before ordering to ensure timely delivery and installation.
Get in Touch:
For more details on the Dragon Guard AT004 or other security solutions, contact customer service. Committed to providing top-notch security solutions tailored to your business needs.
Disclaimer:
Information is for general purposes and subject to changes. Product specifics should be confirmed with the sales team to ensure accuracy and satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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