NEOTECH
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 32GB, 1TB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 32GB, 1TB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Dominate your workload with the Microsoft Surface Laptop 5, featuring a robust 12th Gen Intel i7-1265U, 32GB of RAM, and 1TB SSD, all showcased on a crystal-clear 13.5-inch 2K touchscreen. Ideal for high-end professionals and creators.
Overview:
The Microsoft Surface Laptop 5, equipped with a 12th Gen Intel Core i7-1265U, 32GB of RAM, and a 1TB SSD, offers unmatched performance and storage capabilities. This high-spec model includes a 13.5-inch 2K touchscreen that delivers outstanding detail and color accuracy, making it perfect for professionals in demanding computing environments.
Product Description:
The Surface Laptop 5 is a powerhouse tailored for power users who demand speed, storage, and screen quality without compromise. The Intel i7-1265U processor provides the horsepower needed for intensive tasks such as video editing, 3D modeling, and large-scale data processing, while the 32GB of RAM ensures smooth multitasking across numerous applications. The 1TB SSD offers vast storage for all your software, projects, and media, while the 2256 x 1504 PixelSense display brings your work to life with stunning clarity.
Key Features:
- Processor: 12th Gen Intel Core i7-1265U for superior processing power.
- Memory and Storage: 32GB RAM ensures lag-free operation; 1TB SSD for extensive storage needs.
- Display: 13.5-inch PixelSense 2K touchscreen, offering high-resolution visuals and touch interaction.
- Connectivity: Wi-Fi 6 and Bluetooth for high-speed internet and peripheral connectivity.
- Battery Life: Advanced battery technology supports long hours of uninterrupted work.
- Operating System: Windows 11 Home to take advantage of the latest software innovations.
- Design: Elegantly crafted, lightweight, and portable, with a sleek and durable build.
Product Quality and Performance:
Built to handle the most demanding applications, the Surface Laptop 5 excels in performance and reliability. It's designed for professionals who require a dependable machine that can keep up with the pace of innovation. The thermal design ensures it operates coolly and quietly, even under intense computational loads.
Specifications:
- Screen Size: 13.5 inches
- Resolution: 2256 x 1504 (2K)
- Processor: Intel Core i7-1265U (12th Gen)
- RAM: 32GB
- Storage: 1TB SSD
- Operating System: Windows 11 Home
- Connectivity: Wi-Fi 6, Bluetooth
- Camera: 720p HD front-facing camera
- Ports: USB-C, USB-A, Surface Connect port, 3.5mm headphone jack
Purpose of Use:
- Professional Applications: Ideal for software developers, graphic designers, and video producers.
- Educational Use: Suitable for advanced research, simulations, and project development.
- Creative Work: Perfect for digital artists and multimedia creators who need high-performance specs.
How to Use:
- Set up the device with Windows 11, personalizing settings and connecting to Wi-Fi.
- Install necessary software and tools from the Microsoft Store or other trusted sources.
- Utilize the ample storage for projects and media while leveraging cloud storage for backups.
- Take full advantage of the touchscreen for interactive tasks and presentations.
- Keep the system updated to ensure peak performance and security.
Supported Industries:
This laptop serves multiple industries, including technology, media, academia, finance, and the arts, facilitating complex computations, data analysis, and content creation.
Benefits & Compatibility:
- Top-Tier Performance: Handles multiple intensive applications simultaneously without degradation in performance.
- Massive Storage: Ample space for all types of large files and applications.
- Superior Display: Exceptional detail and color accuracy enhance visual tasks.
Warranty and FAQs:
Comes with a standard Microsoft warranty and access to an extensive FAQ section to help troubleshoot issues and optimize usage.
Packaging/Weight/Dimension:
Securely packaged to ensure safe delivery, with specifics on weight and dimensions available for those managing logistics.
Shop Today & Receive Your Delivery:
Purchase the Microsoft Surface Laptop 5 now for unparalleled performance that transforms your productivity. Fast shipping options available.
Best Price Guarantee:
Competitive pricing assured. Find this model cheaper elsewhere, and we will match the price.
After Sales Support:
Our expert customer service team is ready to assist with any setup or usage inquiries to ensure you maximize the utility of your new laptop.
Request for Customer Reviews and Testimonials:
Your feedback is invaluable. Please share your experience with the Surface Laptop 5 to help us continue improving our products and service.
Stock Availability:
Check with us for the availability of the Microsoft Surface Laptop 5 before placing your order to ensure timely delivery.
Get in Touch:
Contact our customer service for any further questions about our products or for additional support. We are dedicated to providing the assistance you need.
Disclaimer:
All information is intended for general informational purposes only and may change without notice. Product images are for illustration and may not accurately reflect the actual product. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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