NEOTECH
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 512GB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 512GB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience elite performance with the Microsoft Surface Laptop 5, featuring a 12th Gen Intel i7-1265U, 16GB of RAM, and a 512GB SSD, all showcased on a stunning 13.5-inch 2K touchscreen. Ideal for professionals and creatives.
Overview:
The Microsoft Surface Laptop 5, powered by a 12th Gen Intel Core i7-1265U processor, is designed for professionals and power users who require top-tier performance. This model includes 16GB of RAM and a 512GB SSD, offering ample space and speed for all computing needs. The 13.5-inch 2K touchscreen provides sharp visuals and responsive touch control, enhancing both productivity and multimedia experiences.
Product Description:
The latest iteration of the Microsoft Surface Laptop 5 is a powerhouse tailored for efficiency and high performance. Equipped with the Intel Core i7-1265U processor, this laptop excels in handling demanding tasks such as data analysis, graphic design, and video editing. The 2256 x 1504 PixelSense display delivers vibrant colors and crisp details, making it perfect for professionals who need precision in their work. The 16GB of RAM and 512GB SSD ensure that the laptop operates smoothly under heavy loads, making multitasking effortless.
Key Features:
- Processor: 12th Gen Intel Core i7-1265U, optimized for performance and energy efficiency.
- Memory and Storage: 16GB RAM facilitates seamless multitasking; 512GB SSD provides extensive storage and quick data access.
- Display: 13.5-inch PixelSense 2K touchscreen, offering detailed and vibrant visuals.
- Connectivity: Advanced Wi-Fi 6 and Bluetooth for high-speed connections and seamless data transfer.
- Battery Life: Long-lasting battery supports extended work sessions without recharging.
- Operating System: Windows 11 Home, offering the latest features and security enhancements.
- Design: Slim, lightweight, and stylish, perfect for professionals on the move.
Product Quality and Performance:
The Surface Laptop 5 is designed to meet the rigorous demands of modern workflows, providing robust performance without overheating thanks to its efficient cooling system. Its build quality is top-notch, ensuring durability and a premium feel, which makes it an excellent investment for professionals.
Specifications:
- Screen Size: 13.5 inches
- Resolution: 2256 x 1504 (2K)
- Processor: Intel Core i7-1265U (12th Gen)
- RAM: 16GB
- Storage: 512GB SSD
- Operating System: Windows 11 Home
- Connectivity: Wi-Fi 6, Bluetooth
- Camera: 720p HD front-facing camera
- Ports: USB-C, USB-A, 3.5mm headphone jack, Surface Connect port
Purpose of Use:
- Professional Use: Ideal for high-end tasks in fields such as software development, graphic design, and video production.
- Educational Use: Perfect for students in demanding academic programs requiring powerful computing resources.
- Personal Entertainment: Excellent for streaming high-definition videos and interacting with complex multimedia applications.
How to Use:
- Start by setting up the device with your Microsoft account and personal settings.
- Connect to Wi-Fi and install essential software updates and applications.
- Optimize the display and power settings according to your preference for the best user experience.
- Explore the Windows 11 interface and familiarize yourself with the touch gestures on the PixelSense display.
- Regularly back up your data and keep the software updated to maintain the laptop's performance and security.
Supported Industries:
This laptop is highly versatile, suitable for use across various industries, including technology, design, education, finance, and more, offering the necessary tools for efficient computing and effective communication.
Benefits & Compatibility:
- Performance Efficiency: Powerful enough to handle multiple applications simultaneously without lag.
- Visual Clarity: The 2K touchscreen display offers great detail for creative projects and presentations.
- Portability: Slim and lightweight design makes it easy to transport between home, office, and meetings.
Warranty and FAQs:
Comes with a standard Microsoft warranty covering defects and malfunctions. FAQs available for troubleshooting common issues and maximizing device performance.
Packaging/Weight/Dimension:
Securely packaged to protect during transit. Details about packaging, weight, and dimensions provided for logistical planning.
Shop Today & Receive Your Delivery:
Order the Microsoft Surface Laptop 5 today to leverage advanced productivity and powerful computing capabilities. Expect fast delivery and excellent customer support.
Best Price Guarantee:
We monitor our pricing to ensure you receive the best deal available. If you find this model at a lower price elsewhere, let us know, and we'll match the price.
After Sales Support:
Our customer service team is ready to assist with any questions or issues you may encounter, ensuring you can fully utilize the capabilities of your new laptop.
Request for Customer Reviews and Testimonials:
We value your feedback and encourage you to share your experience with the Surface Laptop 5 to help us improve and assist other customers.
Stock Availability:
Please contact us to confirm the availability of the Microsoft Surface Laptop 5 before placing your order. We strive to maintain accurate stock levels to meet your needs promptly.
Get in Touch:
For any inquiries about our products or for additional support, please contact our customer service team. We are here to provide the necessary assistance and answer any questions you might have.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Verify all details with our sales team before making a purchase to ensure complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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