NEOTECH
MICROSOFT RFI-00024 SURFACE 5 Laptop - 12th Gen i7-1265U, 8GB, 512GB SSD, 15" (2496 x 1664) Touch
MICROSOFT RFI-00024 SURFACE 5 Laptop - 12th Gen i7-1265U, 8GB, 512GB SSD, 15" (2496 x 1664) Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Step up your tech game with Microsoft Surface Laptop 5: 12th Gen i7-1265U, 8GB RAM, 512GB SSD, 15" touch display. Your ideal high-performance partner!
Overview
Introducing the Microsoft Surface Laptop 5, engineered to provide a perfect blend of functionality and elegance. Equipped with the powerful 12th Gen Intel i7-1265U processor and a responsive 15-inch touchscreen, this laptop is designed for those who desire superior performance wrapped in a sleek package.
Product Description
The Microsoft Surface Laptop 5 redefines professional computing with its cutting-edge technology and refined aesthetics. Featuring 8GB of RAM for effortless multitasking and a 512GB SSD for ample, fast-access storage, it stands ready to tackle any task. The vibrant 15-inch display with touch functionality enhances your productivity and interactive experience, all within a slim, lightweight design ideal for on-the-go lifestyles.
Key Features
- 12th Gen Intel i7-1265U Processor: Delivers power and speed for demanding applications.
- 8GB RAM: Smooth multitasking and efficient operation.
- 512GB SSD: Quick start-up times and substantial storage space.
- 15-inch Touchscreen Display: Crystal-clear visuals with interactive touch capabilities.
- Slim and Portable: Easy to carry and stylish to display.
Product Quality and Performance
Expect nothing less than excellence with the Surface Laptop 5. It is constructed to the highest standards, ensuring durability and reliability for professional use. With a touch screen that responds fluidly to your commands, it is perfect for designers, business professionals, and anyone in between.
Specifications
- Processor: 12th Gen Intel i7-1265U
- Memory: 8GB RAM
- Storage: 512GB SSD
- Display: 15-inch (2496 x 1664) Touchscreen
- Operating System: Windows 11 Home
Purpose of Use
The Surface Laptop 5 is ideal for a wide range of activities, from complex professional projects to everyday multimedia enjoyment. Its advanced specifications make it suitable for software development, graphic design, and video editing, offering robust performance in a versatile package.
How to Use
Turn on your Surface Laptop 5 and follow the simple setup for Windows 11 to begin exploring its extensive capabilities. The touch screen functionality provides an intuitive interface for all your applications, enhancing both work efficiency and media consumption.
Supported OS/Application/Industries
This laptop is extensively adaptable, supporting a multitude of professional software and applications across various industries including technology, finance, and creative sectors. It seamlessly integrates with industry-standard tools, ensuring compatibility and performance.
Benefits & Compatibility
- Enhanced Interaction: Touchscreen enhances navigation and productivity.
- Versatile Use: Ideal for both professional applications and personal use.
- Energy Efficient: Long battery life supports extended use without frequent recharges.
Warranty and FAQs
Includes a 1-year warranty that covers hardware defects. For operational tips and troubleshooting, refer to our detailed FAQ section or contact our support team.
Packaging/Weight/Dimension
The Surface Laptop 5 comes in secure packaging designed to protect its contents during shipping. It weighs approximately 2.79 pounds and has dimensions of 13.4 x 9.6 x 0.58 inches, making it an excellent choice for mobility without compromising on screen size.
Shop Today & Receive Your Delivery Across the UAE!
Order now and benefit from fast, reliable delivery services across the UAE. Get your hands on the latest Microsoft Surface Laptop 5 and elevate your computing experience.
Best Price Guarantee
Get the best deal on your Microsoft Surface Laptop 5 with our best price guarantee. If you find a lower price elsewhere, we’ll match it. Shop with confidence knowing you're getting the best value.
After Sales Support
We provide outstanding after-sales support to ensure your satisfaction with the Surface Laptop 5. Our team is ready to assist with any queries or issues you may encounter.
Request for Customer Reviews and Testimonials
Love your new Surface Laptop 5? Share your experience in a review to help others make informed decisions.
Stock Availability
To ensure availability, please contact us before placing your order for the Microsoft Surface Laptop 5. Delivery times can vary, and we aim to provide the most accurate stock information possible.
Get in Touch
For more details or to receive personalized advice on the Microsoft Surface Laptop 5, please don’t hesitate to contact our customer service team.
Disclaimer
All content provided is for informational purposes only and subject to change without notice. Product images are for illustration purposes only and may not reflect the actual product. Prices and availability may change. Please verify all details with our sales team before making a purchase to ensure accuracy and satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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