NEOTECH
Bixolon XM7-20 Premium Mobile Label Printer 2-Inch Bluetooth Wireless Retail Hospitality Healthcare Mobile Work Manufacturing
Bixolon XM7-20 Premium Mobile Label Printer 2-Inch Bluetooth Wireless Retail Hospitality Healthcare Mobile Work Manufacturing
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Upgrade your labeling with the Bixolon XM7-20, a premium 2-inch mobile label printer featuring Bluetooth connectivity. Ideal for retail, hospitality, healthcare, and manufacturing industries.
Overview:
The Bixolon XM7-20 Premium Mobile Label Printer is a high-performance, 2-inch label printer designed to meet the dynamic needs of retail, hospitality, healthcare, and manufacturing sectors. This device offers Bluetooth wireless technology, making it perfect for mobile work environments where high-quality label printing is required on the go.
Product Description:
The XM7-20 stands out for its durability, ease of use, and advanced connectivity options. It supports a wide range of label applications, from price tagging in retail to patient tracking in healthcare settings. This printer's compact design and robust feature set ensure it can handle the demands of busy mobile environments. Key features include:
- Bluetooth Connectivity: Ensures reliable wireless communication with mobile devices and point-of-sale systems.
- High Print Quality: Delivers crisp, clear labels and receipts up to 2 inches wide, enhancing readability and scanability.
- Durable Design: Built to withstand drops and exposure to dust and water, ideal for both indoor and outdoor use.
Key Features:
- Fast Print Speeds: Keeps pace with high-demand environments, reducing wait times and improving efficiency.
- Long Battery Life: Designed for extended use, minimizing downtime and boosting productivity.
- User-Friendly Operation: Features easy media loading and a simple interface, suitable for all users regardless of technical skill.
Product Quality and Performance:
The Bixolon XM7-20 is engineered for reliability and performance. It utilizes direct thermal printing technology to ensure high-quality output without the need for ink or toner, making it cost-effective and maintenance-free.
Specifications:
- Printing Method: Direct thermal
- Maximum Print Width: 2 inches (48 mm)
- Connectivity: Bluetooth, with optional Wi-Fi and USB interfaces
- Durability: Robust construction with resistance to environmental factors
Purpose of Use:
This mobile printer is particularly beneficial in settings that require fast, efficient, and flexible printing solutions such as ticketing in hospitality, labeling in retail, patient identification in healthcare, and tracking in manufacturing.
How to Use:
To begin using the XM7-20, charge the device, load the label or receipt paper, pair it via Bluetooth to your mobile device or system, and configure the necessary settings through your printing application. The intuitive design allows for straightforward operation in any setting.
Supported OS/Application/Industries:
Compatible with various operating systems including Android, iOS, and Windows, making it versatile for use across different platforms and industries like retail, hospitality, healthcare, and manufacturing.
Benefits & Compatibility:
- Mobility: Allows users to print labels and receipts wherever needed, directly from their mobile devices.
- Cost Efficiency: Uses thermal technology, which reduces running costs by eliminating the need for ink or toner cartridges.
- Operational Flexibility: Adapts easily to different settings and applications, enhancing operational capabilities.
Warranty and FAQs:
Comes with a standard manufacturer’s warranty covering defects and malfunctions. Extensive FAQs and dedicated customer support are available to assist with setup, usage, and troubleshooting.
Packaging/Weight/Dimension:
Includes the Bixolon XM7-20 printer, battery, charger, roll of media, belt clip, and user manual. The packaging is designed to protect the printer during shipping and ensure it is ready for immediate use upon arrival.
Shop Today & Receive Your Delivery:
Purchase the Bixolon XM7-20 Mobile Label Printer today to enhance your mobile printing capabilities. Enjoy efficient delivery and exceptional customer service.
Best Price Guarantee:
We offer competitive pricing on the XM7-20. If you find a lower price elsewhere, we'll match it to ensure you receive the best value.
After Sales Support:
Our dedicated support team provides outstanding after-sales service to help with any issues and answer questions, ensuring your complete satisfaction with the purchase.
Request for Customer Reviews and Testimonials:
We encourage customers to share their experiences with the XM7-20 to help us improve our services and assist other businesses in making informed decisions.
Stock Availability:
Please check stock availability with us before placing your order to ensure timely delivery. We aim to keep this popular product in stock for immediate dispatch.
Get in Touch:
For more information about the Bixolon XM7-20 or assistance with your order, our expert team is ready to help. Contact us for personalized advice and detailed product insights.
Disclaimer:
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52


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