NEOTECH
Getac X500 New High-Performance 15.6 Fully Rugged Laptop
Getac X500 New High-Performance 15.6 Fully Rugged Laptop
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize field productivity with the Getac X500, a high-performance 15.6-inch fully rugged laptop designed to handle the toughest environments while delivering unparalleled performance.
Overview:
The Getac X500 redefines toughness with its fully rugged construction and high-performance capabilities. This 15.6-inch laptop is engineered for professionals who operate in harsh environments where ordinary laptops falter. Its robust build and advanced specs make it ideal for military, industrial, and field applications.
Product Description:
The Getac X500 is a powerhouse among rugged laptops, built to deliver outstanding performance in any setting. It features a 15.6-inch display that provides ample space for multitasking and high-detail tasks, perfect for users in defense, public safety, and field services who need a reliable machine in extreme conditions.
- Display: 15.6-inch full HD sunlight-readable display, designed for optimal outdoor visibility.
- Performance: Equipped with the latest high-performance processors, ensuring smooth operation of complex applications even in demanding environments.
- Durability: Meets military standards (MIL-STD-810H) and IP65 ratings for dust and water resistance, ensuring durability against shocks, drops, and other rough handling.
- Connectivity: Features advanced connectivity options including Wi-Fi, Bluetooth, and optional 4G LTE, ensuring constant communication capabilities.
Key Features:
- Superior Processing Power: High-end CPU and graphics options accommodate the most resource-intensive applications.
- Expandable Memory and Storage: Offers options for upgrading RAM and storage to suit different professional needs.
- Enhanced Security: Integrated with robust security features like TPM 2.0, smart card reader, and biometric data capabilities to safeguard sensitive information.
- Customizable Modules: Supports additional modules for specific operational requirements, including GPS, barcode scanners, and more.
Product Quality and Performance:
The Getac X500 stands out for its ability to deliver desktop-class performance in a rugged laptop format. Its sturdy construction ensures it can perform reliably in extreme conditions—from deserts to rainy forests—making it a top choice for field professionals.
Specifications:
- Processor: Options available with the latest Intel Core i-series
- Display: 15.6-inch Full HD (1920x1080) with optional touchscreen functionality
- Memory & Storage: Scalable options to enhance performance
- Operating System: Windows 10 Pro or Windows 11 Pro
- Durability Certifications: MIL-STD-810H, IP65
Purpose of Use:
This rugged laptop is tailored for demanding applications in environments such as military operations, outdoor engineering, and emergency management where traditional devices might compromise functionality.
How to Use:
- Initial Configuration: Customize software and settings according to operational needs.
- Daily Operation: Utilize its rugged features for reliable performance in outdoor and challenging environments.
- Maintenance: Regular maintenance and updates are essential to ensure longevity and optimal performance, especially under rugged conditions.
Supported OS/Application/Industries:
The Getac X500 is well-suited for software applications used in defense, public safety, and other industries requiring a robust computing solution that can withstand environmental challenges.
Benefits & Compatibility:
- Rugged Versatility: Adapts to various harsh environments with ease.
- High Visibility: The screen remains clear and visible in both bright sunlight and low-light conditions.
- Long Battery Life: Designed for extended use in the field with battery options that support long hours away from power sources.
Warranty and FAQs:
Comes with a comprehensive warranty that covers manufacturing defects and provides support for damages that occur during normal use. FAQs are available to help troubleshoot and maximize the use of the laptop.
Packaging/Weight/Dimension:
Includes the Getac X500 laptop, power adapter, battery packs, and user documentation. Packaging ensures protection during shipping, designed to withstand environmental stresses.
Shop Today & Receive Your Delivery:
Order the Getac X500 Fully Rugged Laptop today and experience unparalleled durability and performance in the field. Expedited shipping options are available.
Best Price Guarantee:
We offer competitive pricing on the Getac X500. Find a lower price elsewhere, and we'll match it to ensure you get the best value for your investment.
After Sales Support:
Our dedicated customer service team provides excellent support, from technical troubleshooting to setup assistance, ensuring you get the most out of your rugged laptop.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the Getac X500 to help others in their decision-making process and to provide feedback for continuous improvement.
Stock Availability:
Please check stock availability before placing your order to ensure timely delivery. We aim to maintain sufficient stock for immediate dispatch.
Get in Touch:
For more detailed information about the Getac X500 or for assistance with your order, our knowledgeable team is ready to provide personalized advice and support.
Disclaimer:
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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