NEOTECH
MAKEN Custom Desktop Self Service Machine Touch Screen Card Dispenser Check In Kiosk for Hotel Lobby
MAKEN Custom Desktop Self Service Machine Touch Screen Card Dispenser Check In Kiosk for Hotel Lobby
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Upgrade your hotel's guest experience with the MAKEN Desktop Self-Service Machine. Features a touch screen and card dispenser for seamless check-ins in hotel lobbies.
Overview:
The MAKEN Custom Desktop Self-Service Machine is designed to streamline the check-in process in hotel lobbies, enhancing guest satisfaction and operational efficiency. This kiosk integrates a touch screen interface with a card dispenser, allowing guests to check in, encode a room key, and access hotel information without staff assistance.
Product Description:
This compact desktop kiosk is equipped with a user-friendly touch screen that guides guests through the check-in process. The integrated card dispenser quickly and securely issues room keys, reducing wait times and improving the overall guest experience. Customizable software options allow for integration with your hotel’s management systems, ensuring a smooth operation aligned with your specific service standards.
Key Features:
- Interactive Touch Screen: Offers clear, intuitive instructions and navigation for guests.
- Integrated Card Dispenser: Automates room key issuance, enhancing check-in speed and security.
- Customizable Interface: Tailors software to fit hotel branding and operational needs.
- Compact Desktop Design: Ideal for hotel lobbies with limited space.
- Robust Construction: Built to withstand high usage in busy environments.
Product Quality and Performance:
The MAKEN kiosk is constructed from durable materials suited for continuous use in public areas. Its hardware and software components are rigorously tested to ensure reliability and a seamless user experience, contributing to a positive first impression upon guest arrival.
Specifications:
- Display Size: Appropriate for interactive engagement and visibility.
- Functionality: Includes check-in, room key encoding, and guest information access.
- Security Features: Advanced encryption for data protection during transactions.
- Connectivity: Wi-Fi, Ethernet, and integration with property management systems.
- Dimensions: Optimized for countertop placement in hotel lobbies.
Purpose of Use:
Perfect for hotels seeking to modernize their guest services and reduce administrative burdens on front-desk staff. This kiosk allows guests to manage their check-ins efficiently, leaving more time for staff to address other guest needs and services.
How to Use:
Guests can start the check-in process by touching the screen to activate the interface, entering their reservation details, and following prompts to receive their room key from the dispenser. The process is designed to be intuitive, requiring minimal input and interaction to complete.
Supported OS/Application/Industries:
The software can be tailored to interface with various hotel property management systems, ensuring compatibility and smooth integration regardless of the existing IT infrastructure.
Benefits & Compatibility:
- Enhanced Guest Experience: Minimizes check-in times and provides a tech-savvy welcome.
- Operational Efficiency: Reduces the workload on staff during peak check-in periods.
- Cost-Effective: Decreases the need for large front-desk teams during less busy times.
Warranty and FAQs:
Comes with a standard one-year warranty covering parts and labor for any manufacturing defects. FAQs and support documentation are available to assist with common setup and operational questions.
Packaging/Weight/Dimension:
Packaged securely to ensure protection during transit. Designed for easy installation and setup upon delivery.
Shop Today & Receive Your Delivery Across the UAE!
Invest in the MAKEN Desktop Self-Service Machine today and transform your hotel’s guest check-in process. Available for fast delivery throughout the UAE.
Best Price Guarantee:
We offer competitive pricing on our kiosks. If you find a lower price elsewhere, we'll match it to ensure you get the best deal.
After Sales Support:
Our dedicated support team is available to assist with any installation or usage questions, ensuring that your new self-service kiosk integrates seamlessly into your hotel operations.
Request for Customer Reviews and Testimonials:
If you have implemented the MAKEN Self-Service Kiosk in your hotel, we encourage you to share your experience. Your feedback helps us improve and informs other hoteliers considering similar upgrades.
Stock Availability:
Please contact us to confirm the availability of the MAKEN Self-Service Machine. We strive to keep our inventory levels sufficient to meet demand efficiently.
Get in Touch:
For more detailed information or specific inquiries about the MAKEN Custom Desktop Self-Service Machine, please contact our expert support team. We're here to provide comprehensive assistance and tailored solutions for your hotel's needs.
Disclaimer:
All information regarding the MAKEN Custom Desktop Self-Service Machine is for general informational purposes only and may change without notice. Please verify all details with our sales team before making a purchase. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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