NEOTECH
MAKEN 27 Inch Touch Screen Payment Terminal Machine Grocery Store Retail Self Checkout Kiosk
MAKEN 27 Inch Touch Screen Payment Terminal Machine Grocery Store Retail Self Checkout Kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance the efficiency of your grocery store with the MAKEN 27-inch touch screen payment terminal, designed for fast, user-friendly self-service checkout.
Overview:
The MAKEN 27-Inch Touch Screen Payment Terminal Machine offers a cutting-edge solution for grocery stores aiming to modernize their checkout process. This self-service kiosk enables customers to scan, bag, and pay for their items quickly, reducing wait times and improving the overall shopping experience.
Product Description:
This self-checkout kiosk features a large 27-inch touch screen that provides a clear, intuitive interface for customers of all ages. It supports various payment methods, including credit, debit, mobile payments, and cash, making it versatile for all customer preferences. The kiosk's sleek design and robust construction are tailored for high traffic environments typical of retail grocery settings.
Key Features:
- 27-Inch Interactive Touchscreen: Offers a large, easy-to-navigate interface for all user interactions.
- Multi-Payment Compatibility: Accepts various forms of payment to accommodate all shoppers.
- Robust Design: Engineered to withstand the rigors of daily use in a busy grocery store.
- Integrated Scanning and Bagging Solutions: Streamlines the shopping process by allowing customers to handle all aspects of checkout.
- Customizable Software: Can be tailored to fit the specific needs of your store, including loyalty programs and promotions.
Product Quality and Performance:
The MAKEN 27-Inch Kiosk is constructed with high-quality materials that ensure durability and reliability. Its software and hardware are designed to handle a high volume of transactions with speed and accuracy, providing a seamless checkout experience for customers.
Specifications:
- Material: Industrial-grade steel with a protective finish for durability.
- Dimensions: Compact enough to fit into existing checkout areas without extensive renovations.
- Screen Size: 27 inches, perfect for a detailed and interactive user experience.
- Security Features: Equipped with advanced security protocols to protect customer data.
- Integration: Easily integrates with existing POS and inventory systems in grocery stores.
Purpose of Use:
Ideal for grocery stores looking to reduce labor costs and improve customer satisfaction through efficient self-service checkout options. Also suitable for large supermarkets and hypermarkets where managing high customer volumes effectively is critical.
How to Use:
Customers can approach the kiosk, scan items they wish to purchase, place them in bags, and proceed to pay using their preferred payment method. The kiosk guides the user through each step with easy-to-follow instructions displayed on the touchscreen.
Supported OS/Application/Industries:
This kiosk is highly adaptable and can be integrated into various retail environments, particularly those in the grocery and general retail sectors. It supports multiple operating systems and applications tailored to retail needs.
Benefits & Compatibility:
- Enhanced Customer Flow: Reduces bottlenecks at traditional manned checkouts, especially during peak hours.
- Increased Checkout Efficiency: Minimizes the time each customer spends at the checkout.
- Reduced Operational Costs: Decreases the need for a large number of checkout staff.
- Improved Customer Experience: Allows customers to control their checkout process, often leading to higher satisfaction and repeat business.
Warranty and FAQs:
Comes with a one-year manufacturer's warranty that covers defects in materials and workmanship. FAQs provide guidance on setup, maintenance, and troubleshooting.
Packaging/Weight/Dimension:
Ships in sturdy packaging designed to ensure the kiosk arrives in excellent condition. Includes all necessary components for quick assembly and integration.
Shop Today & Receive Your Delivery:
Available for immediate purchase, the MAKEN 27-Inch Self-Checkout Kiosk can be delivered promptly, enabling grocery stores to enhance operational efficiency without delay.
Best Price Guarantee:
We offer competitive pricing and a price match guarantee, ensuring you get the best deal for this innovative checkout solution.
After Sales Support:
Our dedicated customer service team is available to assist with any setup or operational questions, ensuring your kiosk is functional and effective from the start.
Request for Customer Reviews and Testimonials:
We encourage feedback from our clients to help us improve our products and assist other businesses in making informed decisions.
Stock Availability:
Please contact our sales team to check stock availability and discuss potential bulk purchases or custom configurations.
Get in Touch:
For more detailed information or specific inquiries about the MAKEN 27-Inch Touch Screen Payment Terminal Machine, please contact our customer service team. We're here to provide expert advice and tailored solutions for your grocery store's needs.
Disclaimer:
All information regarding the MAKEN 27-Inch Self-Checkout Kiosk is for general informational purposes only and may change without notice. Verify all details with our sales team before making a purchase. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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