NEOTECH
MAKEN Self Ordering Payment Kiosk Display Terminal Machine Counter Top Self Checkout Kiosk Restaurant
MAKEN Self Ordering Payment Kiosk Display Terminal Machine Counter Top Self Checkout Kiosk Restaurant
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your restaurant's ordering process with the MAKEN Counter Top Self-Ordering Payment Kiosk. Ideal for fast, secure transactions and improved customer experience.
Overview:
The MAKEN Self-Ordering Payment Kiosk is an innovative counter top solution designed to optimize the ordering and payment processes in restaurants. This kiosk allows customers to independently browse the menu, make selections, and pay for their meals, thereby reducing wait times and increasing operational efficiency.
Product Description:
This compact yet powerful kiosk features a high-resolution display and an intuitive touchscreen interface that makes self-service straightforward and quick for customers. Built to accommodate any restaurant environment, it integrates seamlessly with existing POS systems to ensure smooth operations. Its robust design is suitable for high-traffic areas, providing a reliable and efficient self-service option that enhances customer satisfaction.
Key Features:
- Interactive Touchscreen Display: Provides a user-friendly interface for easy menu navigation and order customization.
- Integrated Payment Processor: Supports various payment methods, including credit cards, debit cards, and mobile payments, for a seamless checkout experience.
- Compact Counter Top Design: Ideal for restaurants with limited space, offering full functionality without occupying much room.
- Durable Construction: Made with high-quality materials to withstand continuous use in a commercial setting.
- Customizable Software: Can be configured to display your restaurant’s menu and branding, enhancing the customer interaction and brand experience.
Product Quality and Performance:
The MAKEN kiosk is crafted from durable materials that ensure longevity and resistance to wear and tear. Its software is designed for stability and speed, handling multiple transactions smoothly and reliably, which is crucial during peak dining hours.
Specifications:
- Resolution: Full HD for crisp, clear visuals that enhance user engagement.
- Connectivity: Equipped with Ethernet and Wi-Fi capabilities for constant connectivity.
- Payment Security: Features encrypted data transmission and compliance with payment industry standards to protect customer information.
- Dimensions: Optimally sized to fit on counters without disrupting the dining area's layout.
Purpose of Use:
This kiosk is perfect for fast-casual restaurants, cafes, and any dining establishment looking to reduce personnel costs and streamline ordering processes. It allows customers to control their dining experience, from selection to payment, which can lead to increased throughput and higher customer turnover.
How to Use:
Customers can touch the screen to start their order, browse the menu categories, select their food and drink choices, customize orders as needed, and proceed to pay using their preferred payment method. The order is then sent directly to the kitchen, and the payment is processed within the kiosk.
Supported OS/Application/Industries:
While primarily designed for the restaurant industry, this kiosk is also adaptable for use in cafeterias, food courts, and any other food service environments that benefit from self-service technologies.
Benefits & Compatibility:
- Reduced Staffing Requirements: Minimizes the need for front-of-house staff dedicated to order taking.
- Faster Service Delivery: Accelerates the ordering process, reducing wait times and improving customer satisfaction.
- Enhanced Order Accuracy: Decreases human error by allowing customers to directly input and review their orders.
- Increased Sales Opportunities: Encourages upselling and cross-selling through promotional prompts and suggestions displayed during the ordering process.
Warranty and FAQs:
Comes with a one-year warranty that covers technical defects and software issues. An extensive FAQ section provides answers to common setup and usage questions.
Packaging/Weight/Dimension:
Securely packaged to ensure it arrives in perfect condition, ready for quick setup and integration into your service environment.
Shop Today & Receive Your Delivery:
Available for immediate purchase, this kiosk can be quickly delivered and set up, transforming your restaurant’s service capabilities without delay.
Best Price Guarantee:
We offer competitive pricing and a price match guarantee, ensuring you receive the best value for your investment.
After Sales Support:
Our customer support team is available to assist with any installation or operational issues, ensuring your kiosk is functional and effective from the start.
Request for Customer Reviews and Testimonials:
We value customer feedback and encourage sharing your experience with the kiosk to help us continually improve and assist other businesses in making informed decisions.
Stock Availability:
Please contact our sales team to check stock availability and discuss potential bulk purchases or custom configurations.
Get in Touch:
For more detailed information or specific inquiries about the MAKEN Self-Ordering Payment Kiosk, please contact our customer service team. We are committed to providing expert advice and tailored solutions to meet the unique needs of your restaurant.
Disclaimer:
All information regarding the MAKEN Self-Ordering Payment Kiosk is for general informational purposes only and may change without notice. Verify all details with our sales team before making a purchase. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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