NEOTECH
MAKEN Restaurant 32" order touch screen self order self service payment kiosk machine
MAKEN Restaurant 32" order touch screen self order self service payment kiosk machine
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Simplify ordering in your restaurant with the MAKEN 32" Self-Service Order and Payment Kiosk. This touch screen facilitates a seamless, efficient dining experience for customers.
Overview:
Revolutionize your restaurant's ordering system with the MAKEN Restaurant 32" Order Touch Screen Self Order Self Service Payment Kiosk Machine. Designed to enhance customer service by providing a fast, intuitive ordering process, this kiosk minimizes wait times and maximizes satisfaction.
Product Description:
The MAKEN 32" Self-Service Kiosk is a cutting-edge solution for restaurants looking to improve operational efficiency and customer interaction. Featuring a large, responsive 32-inch touch screen, this kiosk allows customers to browse the menu, customize their orders, and complete payments independently, all within a user-friendly interface. Its sleek design and powerful functionality make it an ideal addition to any modern dining environment.
Key Features:
- Large 32-Inch Touch Screen: Offers a clear, interactive menu browsing and order customization experience.
- Self-Service Ordering and Payment: Integrates with multiple payment options, including credit cards, NFC for mobile payments, and more.
- Durable Design: Built to withstand high traffic use in restaurant settings.
- User-Friendly Interface: Features an intuitive layout that simplifies the ordering process for customers of all ages.
Product Quality and Performance:
Constructed with high-grade materials and equipped with the latest touch screen technology, the MAKEN 32" Kiosk is built to deliver reliable performance day in and day out. It is designed to handle continuous use, ensuring durability and consistent functionality even during peak dining hours.
Specifications:
- Display: 32-inch full HD touch screen
- Operating System: Customizable to integrate with existing restaurant management systems
- Payment Systems: Supports EMV chip and PIN, magstripe, and NFC payment methods
- Dimensions: Optimally sized for free-standing or optional wall mounting in restaurant spaces
Purpose of Use:
This kiosk is perfect for fast-casual restaurants, cafes, and any dining establishment that values customer autonomy and efficiency. It significantly reduces the need for staff interaction during the ordering process, allowing for a smoother and quicker dining experience.
How to Use:
Customers can easily start their order by touching the screen, selecting their desired menu items, customizing their order if necessary, and proceeding to checkout. The kiosk provides step-by-step instructions, making it easy for first-time users.
Supported OS/Application/Industries:
The MAKEN 32" Kiosk is highly adaptable and can be customized to work with various operating systems, making it suitable for a wide range of food service businesses.
Benefits & Compatibility:
- Enhanced Customer Experience: Reduces perceived wait times and gives customers control over their meal choices.
- Increased Order Accuracy: Direct input by customers minimizes order mistakes.
- Operational Efficiency: Frees up staff to focus on food preparation and enhancing service quality.
Warranty and FAQs:
Comes with a one-year warranty covering manufacturing defects. Extensive support and FAQs are available through the NEOTECH website or directly from our customer service team, providing guidance on installation, usage, and troubleshooting.
Packaging/Weight/Dimension:
Ships in robust packaging designed to protect the kiosk during transit. Dimensions and weight are optimized for easy installation in various restaurant layouts.
Shop Today & Receive Your Delivery Across the UAE!
Order your MAKEN 32" Self-Service Order and Payment Kiosk today to transform your restaurant's service delivery. Our reliable delivery services ensure a swift and hassle-free setup.
Best Price Guarantee:
At NEOTECH, we offer competitive pricing on all our kiosk solutions. If you find a lower price for a comparable product, we'll match it.
After Sales Support:
Our dedicated support team is available to assist with any post-purchase questions or issues, ensuring your kiosk meets all your business needs.
Request for Customer Reviews and Testimonials:
We encourage you to share your experiences with the MAKEN 32" Kiosk to help us improve and assist other businesses in making informed decisions.
Stock Availability:
Please contact us to confirm stock availability before placing your order. The MAKEN 32" Kiosk is typically ready for dispatch within 10-15 working days after order confirmation.
Get in Touch:
For more detailed information or assistance with the MAKEN 32" Touch Screen Self-Service Order and Payment Kiosk, please reach out to our customer service team. We are committed to ensuring your restaurant benefits from the latest in kiosk technology.
Disclaimer:
All information regarding the MAKEN 32" Self-Service Kiosk on the NEOTECH website is for general informational purposes only and is subject to change. We strive to ensure accuracy but cannot guarantee the completeness or timeliness of the information. Always verify product details with our sales team before making a purchase. Specifications and availability may change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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