NEOTECH
MAKEN 24" interactive touch screen ordering terminal floor standing self-service payment kiosk machine for restaurant
MAKEN 24" interactive touch screen ordering terminal floor standing self-service payment kiosk machine for restaurant
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Optimize your restaurant's ordering process with the MAKEN 24" Interactive Touch Screen Ordering Terminal. This floor-standing self-service payment kiosk enhances efficiency and customer satisfaction.
Overview:
Introduce a new level of convenience and efficiency in your restaurant with the MAKEN 24" Interactive Touch Screen Ordering Terminal. This floor-standing self-service payment kiosk allows customers to browse menus, place orders, and complete payments independently, streamlining the dining experience and reducing wait times.
Product Description:
The MAKEN 24" Ordering Terminal is designed to provide a user-friendly and efficient ordering process in busy restaurant environments. Featuring a responsive 24-inch touch screen, this kiosk enables intuitive navigation through digital menus and seamless payment transactions. Its sturdy floor-standing design ensures durability and stability, making it ideal for high-traffic areas within any restaurant setting.
Key Features:
- 24-Inch Responsive Touch Screen: Offers clear, vibrant visuals and sensitive touch interaction for a seamless user experience.
- Interactive Menu Display: Allows customers to explore menu options, customize orders, and make informed dining choices without staff assistance.
- Integrated Payment System: Supports multiple payment methods, including credit cards, NFC for mobile payments, and cash options.
- Durable Floor Stand: Provides a stable and secure base, suitable for placement in any part of the restaurant.
Product Quality and Performance:
Built with high-quality materials, the MAKEN 24" Kiosk is engineered for durability and reliability. The touch screen is designed to withstand constant use, and the software system is optimized for quick response times and easy updates, ensuring that the kiosk remains functional and efficient during peak business hours.
Specifications:
- Operating System: Configurable, compatible with various POS software systems.
- Display: 24-inch full HD capacitive touch screen.
- Connectivity: Equipped with Wi-Fi, Ethernet, and optional cellular connectivity.
- Security Features: Advanced security protocols to protect transaction data and customer privacy.
Purpose of Use:
Ideal for casual dining restaurants, fast food outlets, and cafeterias looking to enhance customer service and operational efficiency. This kiosk reduces staff workload by automating the ordering and payment processes, allowing employees to focus more on food preparation and guest interaction.
How to Use:
Customers can begin using the kiosk by simply touching the screen to activate it. They can then follow the on-screen prompts to browse the menu, select their meals, customize their order, and proceed to checkout where they can pay using their preferred payment method. The kiosk provides visual and textual instructions to guide users through each step.
Supported OS/Application/Industries:
This kiosk can be integrated with most restaurant management systems and is adaptable to support a variety of operating systems, ensuring seamless operation and compatibility with existing technological infrastructure.
Benefits & Compatibility:
- Enhanced Customer Experience: Provides a fast, interactive ordering process that caters to tech-savvy customers.
- Increased Efficiency: Reduces the queue at the order counter, especially during peak hours.
- Reduced Labor Costs: Allows staff to be reallocated to more critical areas of operation, improving overall service and efficiency.
Warranty and FAQs:
Comes with a one-year warranty covering manufacturing defects and software issues. Extensive support documentation and FAQs are available for troubleshooting and optimal use.
Packaging/Weight/Dimension:
The kiosk is securely packaged to prevent damage during shipping. Dimensions and weight are designed for easy installation and mobility within the restaurant if repositioning is required.
Shop Today & Receive Your Delivery Across the UAE!
Enhance your restaurant's functionality with the MAKEN 24" Interactive Touch Screen Ordering Terminal. Order now for reliable delivery across the UAE, ensuring your setup is up and running without delay.
Best Price Guarantee:
NEOTECH offers competitive pricing on our kiosk solutions. Find a lower price elsewhere? We'll match it.
After Sales Support:
Our dedicated support team is available to assist with any setup or operational questions, ensuring your kiosk enhances your restaurant effectively.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the MAKEN kiosk to help us continuously improve and assist others in making informed decisions.
Stock Availability:
Please contact us to confirm the availability of the MAKEN 24" Kiosk before placing your order. It is typically ready for dispatch within 10-15 working days after order confirmation.
Get in Touch:
For more detailed information or assistance regarding the MAKEN 24" Interactive Touch Screen Ordering Terminal, please contact our customer service team. We are here to ensure your business thrives with advanced and efficient technology solutions.
Disclaimer:
All information regarding the MAKEN 24" Interactive Touch Screen Ordering Terminal on the NEOTECH website is for general informational purposes only and is subject to change. We strive to ensure accuracy but cannot guarantee the completeness or timeliness of the information. Always verify product details with our sales team before making a purchase. Specifications and availability may change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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