NEOTECH
MAKEN 21.5 inch touch self service bill payment pos queue ordering kiosk custom kiosk
MAKEN 21.5 inch touch self service bill payment pos queue ordering kiosk custom kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance customer service with the MAKEN 21.5-inch touch self-service kiosk. Ideal for bill payments and queue ordering, this custom kiosk streamlines transactions and reduces wait times.
Overview:
Introducing the MAKEN 21.5-Inch Touch Self-Service Bill Payment POS Queue Ordering Kiosk, a versatile solution designed to improve efficiency and customer experience in various service environments. This customizable kiosk combines advanced touch technology with user-friendly software to facilitate a wide range of transactions, from bill payments to queue management.
Product Description:
The MAKEN 21.5-Inch Kiosk is equipped with a large touchscreen interface that offers clear, responsive interactions for users, making it ideal for busy retail or service settings. This self-service kiosk allows customers to manage their transactions independently, which helps reduce queue lengths and wait times significantly. Customizable features and functionalities make it suitable for various applications, including retail, healthcare, and hospitality sectors.
Key Features:
- 21.5-Inch Touchscreen Display: Provides a broad, interactive surface for easy navigation and enhanced user engagement.
- Customizable Interface: Tailored software options to meet the specific needs of different businesses and service requirements.
- Integrated Payment Solutions: Supports a wide range of payment methods, including credit/debit cards, NFC mobile payments, and cash options.
- Durable Design: Built to withstand high usage in public environments, ensuring long-term reliability.
Product Quality and Performance:
Constructed from high-grade materials, the MAKEN kiosk is designed for durability and continuous use. It features a robust casing that protects against physical and electronic interference, ensuring secure and uninterrupted operation. The touchscreen technology is calibrated for precision, providing a seamless user experience.
Specifications:
- Operating System: Available with various operating system options based on client needs.
- Display: 21.5-inch capacitive touchscreen with anti-glare technology.
- Connectivity: Includes options for Wi-Fi, Ethernet, and cellular connections.
- Security Features: Advanced security protocols to safeguard user data and transaction details.
Purpose of Use:
Ideal for businesses looking to enhance operational efficiency and customer satisfaction. Perfect for retail stores, utility companies, hospitals, and government offices where quick and reliable self-service options are valued.
How to Use:
Users can interact directly with the touchscreen to navigate through services, enter details, and complete transactions. The intuitive interface is designed for accessibility, ensuring that users of all ages and abilities can operate the kiosk with ease.
Supported OS/Application/Industries:
This kiosk is highly adaptable and can be configured to support software applications specific to various industries, including retail, healthcare, financial services, and public sector operations.
Benefits & Compatibility:
- Reduced Operational Costs: Minimizes the need for staffed service counters.
- Improved Customer Experience: Reduces wait times and allows for personalized interaction.
- Enhanced Service Capacity: Increases the volume of transactions handled, especially during peak hours.
Warranty and FAQs:
Comes with a standard one-year warranty that covers hardware malfunctions and software issues. Extensive FAQs and technical support are available to help with installation, customization, and maintenance.
Packaging/Weight/Dimension:
Packaged securely to prevent damage during transport, with dimensions optimized for easy placement in a variety of settings. Installation guidelines and tools are included to ensure straightforward setup.
Shop Today & Receive Your Delivery Across the UAE!
Order the MAKEN 21.5-Inch Touch Self-Service Bill Payment POS Queue Ordering Kiosk today to streamline your service operations. Fast and reliable delivery is available across the UAE.
Best Price Guarantee:
At NEOTECH, we offer competitive pricing on all our kiosk solutions. If you find a lower price for a similar product, let us know and we will match it.
After Sales Support:
Our dedicated customer service team is available to assist with any operational challenges or inquiries, ensuring your kiosk meets your business needs and expectations.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the MAKEN kiosk to help us continually improve our products and services.
Stock Availability:
Please contact us to confirm the availability of the MAKEN 21.5-Inch Kiosk before placing your order. It is typically ready for dispatch within 10-15 working days after order confirmation.
Get in Touch:
For more information or assistance with the MAKEN 21.5-Inch Touch Self-Service Bill Payment POS Queue Ordering Kiosk, please contact our customer service team. We are here to ensure your business thrives with innovative and efficient technology solutions.
Disclaimer:
All information regarding the MAKEN 21.5-Inch Self-Service Kiosk on the NEOTECH website is for general informational purposes only and is subject to change. We strive to ensure accuracy but cannot guarantee the completeness or timeliness of the information. Always verify product details with our sales team before making a purchase. Specifications and availability are subject to change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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