NEOTECH
MAKEN Payment kiosk equipment 27 inch fast food ordering touch screen self service kiosk machine
MAKEN Payment kiosk equipment 27 inch fast food ordering touch screen self service kiosk machine
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your fast food operations with the MAKEN 27-inch touch screen self-service kiosk, designed to offer an intuitive and efficient ordering experience for customers.
Overview:
The MAKEN 27-Inch Fast Food Ordering Touch Screen Self-Service Kiosk is a cutting-edge solution designed to modernize fast food restaurants by enabling customers to order independently, reducing wait times and increasing operational efficiency. This self-service kiosk combines high-tech functionality with user-friendly design to enhance customer satisfaction and streamline restaurant operations.
Product Description:
This self-service kiosk features a large 27-inch touch screen that provides vivid display clarity and responsive interaction, allowing customers to easily browse the menu, make selections, and customize orders. Equipped with robust software and hardware, the MAKEN kiosk is built to handle high traffic and frequent use, making it ideal for fast food environments. Its sleek design not only saves space but also adds a modern touch to any setting.
Key Features:
- 27-Inch Touch Screen Display: Offers clear visuals and responsive touch for easy navigation.
- Customizable Interface: Allows for menu customization and branding to match your business aesthetics.
- Integrated Payment Solutions: Supports multiple payment methods, including credit cards, mobile payments, and cash.
- Durable Construction: Built to withstand heavy use in commercial environments.
- Wi-Fi and Ethernet Connectivity: Ensures reliable network connections for uninterrupted service.
Product Quality and Performance:
The MAKEN self-service kiosk is constructed with commercial-grade components that ensure longevity and reliability. Its software is optimized for quick response times, even during peak hours, ensuring that customer orders are processed quickly and accurately. The touch screen is made from tempered glass to resist scratches and damages, maintaining a clean and inviting user interface.
Specifications:
- Screen Size: 27 inches
- Display Type: Touch screen
- Connectivity: Wi-Fi, Ethernet
- Payment Integration: Supports NFC, credit/debit cards, and cash options
- Dimensions: Varies based on installation configuration
- Weight: Dependent on specific model and installation setup
Purpose of Use:
Perfect for fast food restaurants, cafeterias, and any dining establishment looking to reduce staff workload and enhance customer ordering experiences. This kiosk allows customers to explore menu options, customize orders, and pay directly at the kiosk, speeding up the service cycle and reducing order inaccuracies.
How to Use:
Position the kiosk in a strategic location within the restaurant. Customers can interact with the touch screen to browse the menu, select their food items, customize toppings or ingredients, and complete the payment using their preferred method. The kiosk will then send the order directly to the kitchen for preparation.
Supported Industries:
Ideal for the fast food industry, quick-service restaurants, cinemas, amusement parks, and any venue that benefits from streamlined customer flow and reduced queue times.
Benefits & Compatibility:
- Improved Order Accuracy: Reduces human error associated with traditional ordering methods.
- Increased Customer Throughput: Speeds up the ordering process, allowing more orders to be handled.
- Enhanced Customer Experience: Provides a modern, interactive ordering experience.
- Reduced Labor Costs: Decreases the need for front-of-house labor, reallocating resources to more critical areas.
Warranty and FAQs:
Comes with a comprehensive warranty that covers hardware malfunctions and software issues. An extensive FAQ section is available online to assist with common questions about setup and operation.
Packaging/Weight/Dimension:
Ships in secure packaging designed to protect the kiosk during transit. Includes all necessary components for assembly and installation, along with a detailed user manual.
Shop Today & Receive Your Delivery:
Order your MAKEN 27-Inch Self-Service Kiosk today and transform your fast food operations with our efficient delivery services.
Best Price Guarantee:
We offer competitive pricing with a price match guarantee, ensuring you receive the best deal for your new self-service kiosk.
After Sales Support:
Our dedicated customer service team is available to assist with any setup or operational questions, ensuring you can maximize the benefits of your new kiosk.
Request for Customer Reviews and Testimonials:
We encourage customers to share their experiences with the MAKEN kiosk to help us continue improving our products and services.
Stock Availability:
Please contact us to confirm the availability of the MAKEN 27-Inch Kiosk before placing your order, to ensure prompt delivery.
Get in Touch:
For more information or to arrange a product demonstration, please contact our sales team. We are dedicated to providing the best solutions to meet your business needs.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Images are for illustration purposes only and may not fully represent the actual product. Verify all details, including specifications and pricing, with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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