NEOTECH
MAKEN 19 inch touchscreen checkout automated terminal machine kiosk self-checkout machine for supermarket
MAKEN 19 inch touchscreen checkout automated terminal machine kiosk self-checkout machine for supermarket
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline supermarket operations with the MAKEN 19" touchscreen self-checkout kiosk. Designed for fast, efficient customer transactions, enhancing shopping experiences.
Overview:
Discover the efficiency of the MAKEN 19-inch touchscreen self-checkout kiosk — a cutting-edge solution designed to streamline the supermarket shopping experience. This automated terminal allows customers to handle scanning, payment, and packing independently, significantly speeding up transactions and reducing queue times.
Product Description:
The MAKEN 19-inch touchscreen self-checkout kiosk revolutionizes retail with its robust design and advanced technology. This kiosk supports a variety of payment methods, making it adaptable to any retail setting. It features a responsive touchscreen interface that makes self-service checkout intuitive and quick, even during peak hours.
Key Features:
- Responsive 19" Touchscreen: Easy-to-use interface that responds swiftly to user interactions.
- Multiple Payment Options: Accepts various payment methods including credit/debit cards, NFC, and mobile payments.
- Compact & Durable: Space-efficient design built to endure the rigors of high-traffic retail environments.
- User-Friendly: Simplifies the checkout process, making it accessible for all customers.
Product Quality and Performance:
Built to last, the MAKEN 19-inch touchscreen kiosk meets the highest standards of quality and reliability. It’s been rigorously tested to ensure performance under continuous use, offering supermarkets a dependable, low-maintenance solution that keeps customer satisfaction high.
Specifications:
- Screen Type: 19" LED-backlit LCD touchscreen
- Payment Integration: Supports NFC, card, and mobile payments
- Dimensions: 45 x 30 x 10 cm
- Weight: 7.5 kg
Purpose of Use:
Ideal for supermarkets, grocery stores, and retail outlets looking to improve efficiency and customer flow with a modern checkout solution that minimizes wait times and maximizes customer satisfaction.
How to Use:
Users can easily scan items, select their preferred payment method, and follow on-screen prompts to complete transactions quickly. Help buttons are available for assistance if needed.
Supported OS/Application/Industries:
Fully compatible with mainstream POS systems and tailored for the retail industry, this kiosk is a versatile addition to any store wanting to enhance operational efficiency and customer service.
Benefits & Compatibility:
- Increased Checkout Speed: Reduces lines and wait times significantly.
- Broad Compatibility: Seamlessly integrates with existing retail systems.
- Enhanced Customer Experience: Provides a self-reliant and swift checkout option.
Warranty and FAQs:
Includes a comprehensive one-year warranty with extensive FAQs available online to assist with any operational queries.
Packaging/Weight/Dimension:
Each kiosk is securely packaged to ensure it arrives in pristine condition, with full dimensions and weight clearly listed to aid logistical planning.
Shop Today & Receive Your Delivery Across the UAE:
Order your MAKEN 19" kiosk today and enjoy our reliable delivery services throughout the UAE. We ensure timely and secure shipments directly to your location.
Best Price Guarantee:
Get the best price for your MAKEN 19" touchscreen kiosk with our price match guarantee. Confidently purchase knowing you are getting the best deal available.
After Sales Support:
Our dedicated team offers exceptional after-sales support, ensuring your kiosk continues to perform optimally and meets your business needs.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the MAKEN 19" touchscreen kiosk. Your feedback helps us to continuously improve our products.
Stock Availability:
Before placing your order, please contact us to confirm stock availability. The MAKEN 19" touchscreen kiosk is typically available within 10-15 working days after order confirmation. Ensure availability by contacting our customer service team.
Get in Touch:
For further inquiries or to schedule a demonstration, please contact our expert sales team. We are ready to assist you in finding the perfect checkout solution for your business.
Disclaimer:
All information provided is for informational purposes only and subject to change without notice. Images are for illustration and may not exactly depict the product. Prices and availability are subject to change. Verify all details with our sales team before purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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