NEOTECH
MAKEN Countertop 21.5inch self payment touch screen desk order kiosk with thermal printer
MAKEN Countertop 21.5inch self payment touch screen desk order kiosk with thermal printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance your customer service with the MAKEN 21.5" countertop self-payment kiosk. Equipped with a thermal printer for instant receipt printing, this touch screen kiosk offers a complete transaction solution.
Overview:
The MAKEN Countertop 21.5-inch Self-Payment Touch Screen Desk Order Kiosk with Thermal Printer is designed to optimize customer interactions by providing a swift and efficient ordering and payment solution. Perfect for cafes, fast food outlets, and retail stores, this compact unit fits easily on any counter and supports high-volume transactions with ease.
Product Description:
This MAKEN kiosk combines advanced touch screen technology with an integrated thermal printer, creating a seamless ordering and payment system. Its 21.5-inch display offers clear and interactive menu navigation, while the built-in printer delivers quick and easy receipt printing, enhancing the overall customer experience.
Key Features:
- Large 21.5" Touch Screen: Provides a user-friendly interface for effortless navigation and ordering.
- Integrated Thermal Printer: Offers convenient on-spot printing of receipts, enhancing transaction efficiency.
- Compact Countertop Design: Ideal for locations with limited space, providing full functionality in a smaller footprint.
- Durable Build: Engineered to withstand continuous use in high-traffic environments.
Product Quality and Performance:
Built with reliability in mind, the MAKEN kiosk is constructed from high-quality materials designed to endure the demands of daily use in busy settings. It ensures long-term durability and consistent performance, making it an invaluable asset for any business.
Specifications:
- Display: 21.5-inch capacitive touch screen
- Printer: Integrated thermal receipt printer
- Operating System: Supports various POS software systems for flexibility
- Dimensions: 55 x 35 x 25 cm
- Weight: 20 kg
Purpose of Use:
This kiosk is perfect for businesses that require a fast, reliable, and easy-to-use point-of-sale solution. It is particularly suited for food service, retail, and any other industry where quick service and customer satisfaction are critical.
How to Use:
Customers can easily interact with the kiosk by touching the screen to start their order, choosing their items, and completing payment through the intuitive interface. The kiosk immediately prints out a receipt from the integrated printer, concluding the transaction smoothly and efficiently.
Supported Industries:
Ideal for the food service industry, retail, cinemas, and anywhere quick and efficient customer service is crucial. It helps streamline operations by reducing queue times and increasing transaction speed.
Benefits & Compatibility:
- Enhanced Customer Experience: Reduces wait times and allows for quicker service.
- Operational Efficiency: Minimizes the need for staff involvement in the order and payment processes.
- Space-Saving Solution: Its countertop design saves valuable floor space while offering full kiosk functionality.
Warranty and FAQs:
Comes with a one-year manufacturer warranty. Detailed FAQs and support documentation are available to assist with setup, use, and maintenance.
Packaging/Weight/Dimension:
Ships in secure packaging designed to protect the unit during transit. All dimensions and weight are provided to ensure compatibility with your counter space.
Shop Today & Receive Your Delivery:
Order your MAKEN 21.5" self-payment kiosk today and benefit from our fast and reliable delivery services, ensuring your business can start benefiting from this technology without delay.
Best Price Guarantee:
We offer the best prices for our kiosks, ensuring you receive unparalleled value for your investment.
After Sales Support:
Our team is committed to providing exceptional after-sales support to ensure your kiosk continues to function flawlessly and meets your business needs.
Request for Customer Reviews and Testimonials:
Your feedback is important to us! We encourage you to share your experience with the MAKEN kiosk to help us improve our products and customer service.
Stock Availability:
Please contact us to verify stock availability before placing your order. Our products are usually ready for dispatch within a few working days.
Get in Touch:
For more information or to schedule a demonstration, contact our sales team. We’re ready to assist you in finding the best self-service solutions for your business needs.
Disclaimer:
All information provided is for general purposes only and is subject to change without notice. Images are for illustration purposes and may not fully represent the actual product. Confirm all details, including specifications and prices, with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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