NEO Digital
TRANSACT Epic Edge TT
TRANSACT Epic Edge TT
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your ticket printing with TransAct Epic Edge TT, featuring 300 dpi resolution for unmatched clarity. Ideal for lotteries and gaming. Shop now at NEOTECH.
Overview
The TransAct Epic Edge TT thermal ticket printer is a top-tier device designed specifically for high-stakes environments like lotteries and gaming where ticket clarity and print quality are paramount. Building on the reliability and advanced features of the Epic series, the Epic Edge TT offers industry-leading 300 dpi resolution, ensuring that every ticket printed is sharp and easily readable.
Product Description
This high-resolution printer is engineered to provide exceptional print quality and speed, making it ideal for fast-paced gaming floors and lottery terminals. It supports a wide range of ticket sizes and types, and its advanced thermal technology reduces the need for maintenance while ensuring continuous operation.
Key Features
- High-Resolution Printing: Delivers ultra-sharp 300 dpi prints, enhancing barcode readability and ticket aesthetics.
- Fast Print Speeds: Ensures rapid ticket output to keep pace with demanding gaming and lottery environments.
- Robust Durability: Constructed to withstand the rigors of continuous, high-volume printing.
- Flexible Media Handling: Accommodates various ticket widths and materials, providing versatility across different gaming and lottery platforms.
- Easy Integration: Compatible with existing gaming and lottery systems, facilitating smooth implementation without extensive setup.
Product Quality and Performance
The TransAct Epic Edge TT is crafted with durability and performance in mind, capable of handling thousands of prints per day without compromise. Its thermal printing technology not only ensures top-notch print quality but also operates more quietly and efficiently than other ticket printing methods.
Specifications
- Printing Method: Direct thermal
- Resolution: 300 dpi
- Print Speed: Capable of handling high transaction volumes seamlessly
- Media Compatibility: Supports a wide range of thermal ticket stocks
- Connectivity: USB, Ethernet options for flexible connectivity
Purpose of Use
The Epic Edge TT is specifically designed for use in the gaming and lottery sectors but is also well-suited for events, transportation ticketing, and anywhere high-quality, reliable ticket printing is required.
How to Use
To set up the TransAct Epic Edge TT, connect it to your system using the appropriate interface, load the thermal paper or ticket stock, and configure the device settings via its intuitive control panel or connected system. Routine maintenance such as cleaning the thermal head and replacing rolls will ensure consistent performance.
Supported Industries
While primarily aimed at casinos, lotteries, and gaming operations, the Epic Edge TT is also ideal for transportation, event ticketing, and other applications where high-quality ticket printing is crucial.
Benefits & Compatibility
With its high-resolution output, the Epic Edge TT ensures enhanced scanability and legibility of tickets, reducing errors and customer complaints. Its compatibility with a broad range of media and systems makes it an adaptable solution for various settings.
Warranty and FAQs
Includes a comprehensive manufacturer’s warranty covering parts and labor. FAQs are available to help troubleshoot common issues and provide guidance on maximizing the printer’s capabilities.
Packaging/Weight/Dimension
Packaged to ensure safety and integrity during shipping, with specific dimensions and weight detailed for logistical planning.
Shop Today & Receive Your Delivery Across the UAE!
Order your TransAct Epic Edge TT from NEOTECH and benefit from our efficient delivery services, ensuring you can meet your operational needs without delay.
Best Price Guarantee
NEOTECH offers the TransAct Epic Edge TT at competitive prices, backed by our best price guarantee. Find a lower price elsewhere, and we will match it.
After Sales Support
Our experienced support team is here to assist with any setup, integration, or operational questions, ensuring you achieve the best possible performance from your printer.
Request for Customer Reviews and Testimonials
We encourage our clients to share their experiences with the TransAct Epic Edge TT to help us continually improve our products and customer service.
Stock Availability
Please contact us directly to verify the current availability of the TransAct Epic Edge TT. We strive to keep our inventory accurate and up-to-date.
Get in Touch
For more information or assistance with your purchase of the TransAct Epic Edge TT, our expert support team is ready to provide personalized service. Contact us today for all your inquiries and support needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please confirm all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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