NEO Digital
UniFi Dream Machine Pro (UDM-Pro)
UniFi Dream Machine Pro (UDM-Pro)
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your network with the UniFi Dream Machine Pro (UDM-Pro). Experience powerful security, advanced networking, and integrated gateway services. Shop now at NEOTECH.
Overview
The UniFi Dream Machine Pro (UDM-Pro) is an all-in-one enterprise network appliance that delivers advanced networking and security features. It's designed for sophisticated network management and enhanced security for small to medium businesses and even advanced home networks.
Product Description
The UDM-Pro combines a network security gateway, a managed switch with eight gigabit Ethernet ports, a powerful firewall, and a VPN service into one rack-mountable unit. It also includes a built-in 3.5" HDD bay for network video recording capabilities, making it a comprehensive solution for business infrastructure.
Key Features
- Integrated Security Gateway: Offers robust security with advanced firewall policies and threat management.
- VPN Pre-configured Services: Supports secure remote access and site-to-site VPN connectivity.
- Enterprise-Class Network Switching: Includes an 8-port gigabit switch with 10G SFP+ uplink capabilities.
- Network Video Recorder (NVR): Features a hard drive bay for UniFi Protect software, supporting video surveillance monitoring and recording.
- Advanced Network Management: Managed by the UniFi Network Controller software for streamlined configuration and monitoring.
Product Quality and Performance
The UDM-Pro is built with high-quality components designed to handle enterprise-grade tasks. Its powerful hardware ensures top performance, managing everything from network traffic to video surveillance without breaking a sweat.
Specifications
- CPU: Powerful ARM Cortex-A57 Quad-Core at 1.7 GHz
- Memory: 4 GB DDR4
- Storage: Expandable via 3.5" HDD bay
- Networking Interfaces: 8 x RJ45 Gigabit Ethernet ports, 1 x RJ45 Gigabit WAN port, 1 x 10G SFP+ port
- Management: UniFi Network Controller
Purpose of Use
The UDM-Pro is ideal for businesses requiring a reliable, secure network with centralized management. It’s also suitable for high-demand home networks that benefit from advanced security and extensive network management capabilities.
How to Use
Set up the UDM-Pro by connecting your Internet service to the WAN port and configuring the UniFi Network Controller to manage your network devices and settings. Regular updates and maintenance checks are recommended to keep the system running efficiently.
Supported Industries
The UDM-Pro is suitable for a variety of industries, including technology, education, retail, and hospitality, where network reliability and security are paramount.
Benefits & Compatibility
The UDM-Pro provides a centralized solution for network management, reducing complexity and increasing control over network resources. Its compatibility with UniFi and third-party devices makes it a versatile choice for nearly any networking setup.
Warranty and FAQs
Includes a standard manufacturer’s warranty covering defects in material and workmanship. Extensive FAQs are available to assist with setup, troubleshooting, and best practices to maximize the unit's capabilities.
Packaging/Weight/Dimension
Each UDM-Pro is securely packaged to ensure it arrives in excellent condition. Package details include weight, dimensions, and handling instructions for safe installation and setup.
Shop Today & Receive Your Delivery Across the UAE!
Order your UniFi Dream Machine Pro from NEOTECH and take advantage of our efficient delivery services, ensuring a quick and hassle-free setup.
Best Price Guarantee
NEOTECH offers the UniFi Dream Machine Pro at competitive prices, with a commitment to providing the best value for our customers.
After Sales Support
Our dedicated support team is available to help with any questions or issues, ensuring your network is set up for optimal performance and security.
Request for Customer Reviews and Testimonials
We encourage our customers to share their experiences with the UDM-Pro to help us improve our products and service offerings.
Stock Availability
Please contact us directly to check the availability of the UniFi Dream Machine Pro. We strive to maintain accurate stock levels for prompt delivery.
Get in Touch
For more detailed information or assistance with your UDM-Pro purchase, contact our expert support team. We are ready to provide personalized assistance to meet your specific needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please confirm all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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