NEOTECH
LENOVO THINKPAD X1 CARBON Gen 11 Laptop - 13th Gen i5-1335U, 16GB, 512GB SSD, 14" WUXGA
LENOVO THINKPAD X1 CARBON Gen 11 Laptop - 13th Gen i5-1335U, 16GB, 512GB SSD, 14" WUXGA
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Embrace top-tier mobility with the Lenovo ThinkPad X1 Carbon Gen 11, featuring a 13th Gen Intel i5-1335U, 16GB RAM, 512GB SSD, and a brilliant 14-inch WUXGA display. Perfect for professionals on the move.
Overview
The Lenovo ThinkPad X1 Carbon Gen 11 is the epitome of lightweight laptops optimized for business. It combines advanced Intel processing with high-capacity memory and storage in a slim, durable chassis.
Product Description
The ThinkPad X1 Carbon Gen 11 elevates mobile computing with its 13th Gen Intel Core i5-1335U processor, designed for efficiency and performance. The 16GB of RAM ensures seamless multitasking, while the 512GB SSD provides substantial, speedy storage. Its 14-inch WUXGA (1920x1200) display offers vivid colors and sharp detail, ideal for presentations and high-end visual content. Weighing just around 1 kg and featuring a robust build quality, this laptop is crafted for business professionals who demand reliability and performance on the go.
Key Features
- Processor: Intel Core i5-1335U, optimized for multitasking and power efficiency.
- Graphics: Integrated Intel Iris Xe Graphics for superior visual performance.
- Memory and Storage: 16GB RAM and a 512GB SSD for high-speed data access and ample storage.
- Display: 14-inch WUXGA display provides exceptional clarity with a resolution of 1920x1200.
- Connectivity: Includes Wi-Fi 6E, Bluetooth 5.2, and a variety of ports including USB-C and Thunderbolt 4.
- Security: Enhanced with biometric features such as a fingerprint reader and facial recognition technology.
Specifications
- CPU: Intel Core i5-1335U
- RAM: 16GB
- Storage: 512GB SSD
- Graphics Card: Integrated Intel Iris Xe Graphics
- Display: 14-inch WUXGA (1920x1200), anti-glare
- Operating System: Windows 11 Pro
- Ports: 2x Thunderbolt 4, 2x USB-A, HDMI, headphone/microphone combo
- Network: Wi-Fi 6E, Bluetooth 5.2
- Battery Life: Up to 15 hours
- Weight: Approx. 1 kg
Product Quality and Performance
This laptop is designed to meet the needs of business users with its high-performance components, exceptional build quality, and enterprise-grade security. It's robust enough for frequent travel, yet powerful enough to handle any business task with ease.
Purpose of Use
- Business and Enterprise: Ideal for business applications, multitasking, and remote work.
- Travel and Mobility: Lightweight and durable, perfect for professionals who are always on the move.
- Content Consumption: Excellent for watching high-definition content and performing light photo editing.
How to Set Up
- Initial Setup: Unbox the laptop, connect it to power, and start it up.
- Windows Setup: Follow the on-screen instructions to configure Windows 11, including network connectivity and user accounts.
- Software Installation: Install necessary business applications and productivity tools.
- Security Configuration: Set up fingerprint and facial recognition for secure access.
Benefits & Compatibility
- Efficient and Powerful: Combines the latest Intel processor with ample memory and storage.
- Portable and Sturdy: Ultra-slim profile packed in a carbon-fiber reinforced chassis.
Warranty and FAQs
Comes with a standard Lenovo warranty for one year, which covers manufacturing defects and provides customer support.
Price and Availability
Please check Lenovo’s official website or contact authorized dealers for the most current pricing and availability information.
After Sales Support
Lenovo offers comprehensive support options including an extensive online knowledge base, dedicated support lines, and warranty services.
Request for Customer Reviews and Testimonials
Your insights on using the ThinkPad X1 Carbon Gen 11 are invaluable to others. Please consider sharing your experiences.
Disclaimer
Please verify all specifications and availability with Lenovo or an authorized reseller before making a purchase, as details may vary or change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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