NEO Digital
LENOVO THINKPAD X390 Laptop - 8th Gen i7-8565U, 8GB, 512GB SSD, 13.3" FHD Touch
LENOVO THINKPAD X390 Laptop - 8th Gen i7-8565U, 8GB, 512GB SSD, 13.3" FHD Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience top-tier productivity with the Lenovo ThinkPad X390, powered by an 8th Gen Intel i7-8565U, 8GB RAM, and a 512GB SSD. Enjoy seamless interaction with a 13.3-inch FHD touch screen. Ideal for business professionals on the move.
Overview
The Lenovo ThinkPad X390 is a highly portable and efficient laptop designed for business professionals who require a reliable device for on-the-go productivity. This model combines high performance with user-friendly features including a touch screen interface.
Product Description
The ThinkPad X390 is equipped with an Intel Core i7-8565U processor, offering robust performance suitable for multitasking and demanding applications. It includes 8GB of RAM to handle everyday tasks smoothly and a 512GB SSD for ample storage with quick file access. The 13.3-inch Full HD touch display provides vibrant visuals and responsive touch interaction, enhancing usability in various work environments. With built-in security features like a fingerprint reader and ThinkShutter camera cover, it ensures data protection and privacy.
Key Features
- Processor: Intel Core i7-8565U, ideal for high-speed processing and energy efficiency.
- Memory and Storage: 8GB RAM and 512GB SSD for efficient multitasking and substantial storage space.
- Display: 13.3-inch FHD (1920x1080) touchscreen, offering crisp visuals and intuitive navigation.
- Portability: Lightweight design, weighing only 1.29 kg, perfect for travel and mobile use.
- Security: Fingerprint reader and ThinkShutter webcam cover provide enhanced security.
Specifications
- CPU: Intel Core i7-8565U
- RAM: 8GB
- Storage: 512GB SSD
- Graphics Card: Integrated Intel UHD Graphics 620
- Display: 13.3-inch FHD (1920x1080) Touchscreen
- Operating System: Windows 10 Pro
- Ports: 2x USB 3.1, 2x USB-C Thunderbolt 3, HDMI, MicroSD card reader, headphone/microphone combo
- Network: Wi-Fi 5, Bluetooth 5.0
- Battery Life: Up to 17.6 hours
- Weight: Approx. 1.29 kg
Product Quality and Performance
The X390 is built to Lenovo's stringent durability standards, undergoing rigorous testing to ensure it can withstand the demands of intensive business use. Its performance is geared for professionals who need a dependable, responsive device for computing on the go.
Purpose of Use
- Business Professionals: Optimal for those who need a compact, powerful laptop for presentations, spreadsheets, and remote communication.
- Travelers: A reliable companion for frequent travelers due to its lightweight design and long battery life.
- Students and Educators: Suitable for those in academia who require a versatile tool for writing, research, and presentations.
How to Set Up
- Unbox and Power On: Remove the laptop from its packaging, attach the power adapter, and switch on the device.
- Windows Configuration: Follow the setup prompts to configure Windows 10, including network settings and user accounts.
- Security Setup: Enroll fingerprints and configure the ThinkShutter for physical privacy.
- Application Installation: Download and install necessary applications and updates to optimize the laptop for use.
Benefits & Compatibility
- Enhanced Interaction: The touchscreen adds a layer of interactivity, ideal for navigating applications more intuitively.
- Streamlined Productivity: Designed to boost efficiency with fast processing speeds and quick-access storage.
Warranty and FAQs
Lenovo offers a standard one-year warranty, with options available for extended coverage and support.
Price and Availability
For the latest pricing and availability information, consult Lenovo's official website or reach out to authorized retailers.
After Sales Support
Lenovo provides extensive customer support through various channels, including direct support, online resources, and authorized service centers.
Request for Customer Reviews and Testimonials
Your insights are valuable. Please share your experience with the ThinkPad X390 to assist future customers in their decision-making process.
Disclaimer
Product specifications and availability may change without prior notice. Confirm all details with Lenovo or an authorized dealer before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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