NEOTECH
Insta360 X4 360° 8K Camera
Insta360 X4 360° 8K Camera
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Insta360 X4 360° 8K Camera is the latest breakthrough in 360° imaging technology, offering professionals and enthusiasts alike the ability to capture detailed panoramic videos and photos in stunning 8K resolution. With its compact design and advanced stabilization features, the Insta360 X4 makes it easy to create immersive content for virtual reality, social media, and more.
Key Features
- 8K Video Resolution: Delivers ultra-high-definition video quality for breathtakingly clear 360° footage.
- HDR Photo and Video: High Dynamic Range enhances color and contrast in your shots, making your images pop even in challenging lighting conditions.
- FlowState Stabilization: Provides gimbal-like stabilization without the gimbal, ensuring smooth and steady footage even during high-motion activities.
- Invisible Selfie Stick: The camera automatically removes the selfie stick from your shots, giving a flying-camera effect.
- Bullet Time Effect: Unique feature that creates dramatic orbiting shots, showcasing scenes with a cinematic feel.
- Waterproof Design: Water-resistant up to 10 meters, suitable for underwater adventures without additional housing.
- AI Editing Suite: Leverages artificial intelligence to help effortlessly edit and stitch 360° footage, saving time and enhancing creative workflows.
- Voice Control: Enables hands-free operation, perfect for capturing moments when you can't physically reach the camera.
Product Quality and Performance
The Insta360 X4 is designed to be rugged and reliable, suitable for outdoor adventurers and extreme sports enthusiasts. It's equipped with dual lenses that provide comprehensive 360° coverage without blind spots, ensuring that every angle is captured with clarity.
Specifications
- Resolution: Dual lenses with up to 8K video and high-resolution photo capabilities.
- Connectivity: Features Wi-Fi and Bluetooth for easy sharing and remote control functionality.
- Battery Life: Robust battery performance tailored for extended shooting sessions.
- Storage: Supports microSD cards for ample storage of high-resolution footage.
- Weight and Dimensions: Lightweight and compact, making it highly portable and easy to mount on various accessories.
Purpose of Use
Ideal for:
- Content creators looking to produce virtual reality content or interactive videos.
- Travel enthusiasts wanting to capture expansive landscapes in a single shot.
- Sports and action hobbyists documenting dynamic and detailed 360° experiences.
How to Use
- Setting Up: Charge the device, insert a microSD card, and power it on.
- Capturing Content: Select video or photo mode, and use various features like HDR or Bullet Time to enhance your shots.
- Editing and Sharing: Transfer footage to the Insta360 app or software for editing, using AI tools to simplify post-processing.
- Maintaining: Keep the lenses clean and the firmware updated to ensure optimal performance.
Supported Accessories
- Selfie Stick: Invisible in shots and perfect for aerial-like perspectives.
- Protective Cases: Additional protection for harsh environments.
- Mounting Options: Various mounts available for helmets, bikes, drones, and more.
Benefits & Compatibility
- Versatility: Captures complete 360° scenes in one go, removing the need for multiple shots or cameras.
- High-Quality Output: 8K resolution provides exceptional detail for professional use in films, documentaries, and marketing material.
- User-Friendly: Intuitive controls and powerful auto-editing features make it accessible to both beginners and professionals.
Warranty and FAQs
Comes with a manufacturer’s warranty and comprehensive support. NEO Digital’s FAQ section provides detailed answers to common operational questions.
Delivery Services (UAE)
NEO Digital ensures quick and secure delivery across the UAE, allowing you to start capturing your world in 360° without delay.
After Sales Support
Our customer service team is available to assist with setup, troubleshooting, or any questions, helping you make the most of your Insta360 X4 camera.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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