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DASCOME Industrial Thermal Printer DL-830

DASCOME Industrial Thermal Printer DL-830

Regular price Dhs. 4,078.00 AED
Regular price Dhs. 4,138.00 AED Sale price Dhs. 4,078.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

DASCOM DL-830 Industrial Thermal Printer – Robust and Efficient


The DASCOM DL-830 Industrial Thermal Printer is engineered to tackle the demands of large-scale printing operations in sectors such as manufacturing, logistics, and distribution. This printer is robust, capable of handling extensive printing tasks with ease, and designed to maintain high efficiency and reliability in harsh industrial settings.

Product Description:

Featuring advanced thermal printing technology, the DL-830 supports both direct thermal and thermal transfer printing methods, ensuring versatile and high-quality print outputs. With a durable metal casing and high-speed performance, this printer is ideal for creating large volumes of labels, tags, and tickets that are clear, durable, and professional.

Key Features:

  • Dual Printing Modes: Offers both direct thermal and thermal transfer printing to accommodate various application needs.
  • High-Speed Output: Capable of printing speeds up to 10 inches per second, optimizing productivity.
  • Durable Construction: Metal casing provides extra protection in industrial environments.
  • Wide Media Compatibility: Supports a broad range of media types, enhancing its versatility in industrial applications.

Product Quality and Performance:

The DL-830 is designed to deliver exceptional performance under continuous operation, ensuring reliability when it matters most. Its construction is tailored to withstand the rigors of an industrial environment, making it a dependable choice for businesses needing consistent, long-term printing solutions.


  • Printing Method: Direct thermal / Thermal transfer.
  • Resolution: Available in 203 dpi or 300 dpi configurations.
  • Print Speed: Up to 10 inches per second.
  • Connectivity: Standard USB, Ethernet, and optional Wi-Fi.
  • Max Print Width: 4 inches.

Purpose of Use:

This printer is especially useful for applications requiring reliable, high-quality printing such as warehouse labeling, inventory management, shipping and receiving operations, and compliance labeling in factories.

How to Use:

Install the printer by connecting it to the power source and your network or system, load the media and ribbon (for thermal transfer), configure the print settings through the onboard interface or connected software, and commence your printing tasks. Regular maintenance, like cleaning the printhead and rollers, is recommended to maintain optimal performance.

Supported OS/Application/Industries:

Compatible with various operating systems including Windows, the DL-830 is suitable for a wide range of industrial applications. Its robust features make it ideal for sectors such as manufacturing, logistics, and any industry requiring durable and efficient label printing.

Benefits & Compatibility:

The DL-830 enhances operational efficiencies with its high-speed printing capabilities and reliability, minimizing downtime in critical printing operations. Its compatibility with a variety of media sizes and types allows for flexible use across different business needs.

Warranty and FAQs:

Comes with a standard manufacturer’s warranty. Extended warranty options and comprehensive FAQs are available on the NEO Digital support page or through direct customer service interactions.

Delivery Services (UAE):

NEO Digital ensures that all deliveries are handled promptly and securely across the UAE, with professional setup and installation services available to ensure seamless integration into your operations.

After Sales Support:

Our dedicated after-sales support team provides comprehensive assistance, from installation to troubleshooting and routine maintenance, ensuring that your DASCOM DL-830 meets your printing needs effectively.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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