NEOTECH
Epson Slip Printer TM-590
Epson Slip Printer TM-590
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction
Transform your document handling capabilities with the Epson Slip Printer TM-U590, now available at NEO Digital. This powerful printer is engineered for environments that require the printing of slips, vouchers, and other multi-part forms. Ideal for sectors like banking, hospitality, and healthcare, the TM-U590 combines versatility with reliability to meet diverse printing needs.
Key Features
- Multi-Part Printing: Handles up to 5-part forms, enabling efficient multi-copy printing.
- High Compatibility: Works with a wide range of systems, supporting both Windows and legacy systems.
- Easy Integration: Features parallel, serial, and USB interfaces for simple installation.
- Robust Design: Durable build designed to withstand demanding business environments.
Product Quality and Performance
The Epson TM-U590 is renowned for its sturdy construction and exceptional performance, making it a preferred choice for businesses that require dependable and versatile printing solutions.
- Flexibility: Prints slips, vouchers, and forms up to 88 columns wide.
- Efficiency: Offers a high-speed printing solution that keeps transactions moving smoothly.
- Reliability: Engineered to perform in high-volume settings with minimal downtime.
Specifications
- Printing Method: 9-pin, serial impact dot matrix.
- Paper Size: Flexible paper handling from 70 to 210mm width and 297mm length max.
- Dimensions: Compact design, ideal for countertop use.
- Connectivity: Includes options for parallel, serial, and USB connections.
Purpose of Use
The TM-U590 is particularly effective in financial institutions for printing bank slips, in hospitality for large booking forms, and in healthcare for detailed patient forms, where multiple copies are frequently required.
How to Use
To get started with the Epson TM-U590:
- Set up the printer by connecting it to your system using the appropriate interface.
- Install any necessary drivers or software to ensure compatibility with your operating system.
- Load the required form or slip into the printer, adjusting the settings to fit the specific document size.
- Begin printing directly from your business application, benefiting from the printer’s ability to handle multiple copies at once.
Supported OS/Applications/Industries
This printer is highly adaptable, supporting various operating systems, including Windows, which makes it suitable for a wide range of applications and industries needing robust form printing.
Benefits & Compatibility
- Operational Versatility: Able to handle various document types and sizes, it is ideal for businesses that require flexibility in their printing operations.
- Durability: Built to last in tough environments, ensuring long-term reliability.
- Ease of Maintenance: Designed for easy access and simple maintenance to keep downtime to a minimum.
Warranty and FAQs
Comes with a comprehensive warranty and full support from Epson. For more information, visit the NEO Digital support page where you can access FAQs and troubleshooting tips.
Delivery Services (UAE)
NEO Digital provides reliable delivery services across the UAE, ensuring that your printer setup is seamless and efficient.
After Sales Support
Our expert support team is available to assist with any setup or operational queries, helping you maximize the productivity and functionality of your Epson TM-U590 printer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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