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NEO Digital

HID® EDGE EVO® Hi-O Interface Modules

HID® EDGE EVO® Hi-O Interface Modules

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Optimize your security system with HID® EDGE EVO® Hi-O Interface Modules, designed to extend the capabilities of your access control infrastructure with advanced interfacing options.

Overview:

The HID® EDGE EVO® Hi-O Interface Modules are engineered to expand the functionality of your existing security systems by providing additional interfacing capabilities. These modules are an integral part of building a comprehensive, secure, and scalable access control system that can meet the needs of any organization.

Product Description:

HID® EDGE EVO® Hi-O Interface Modules offer enhanced security features and the flexibility to integrate with a variety of door hardware, alarm systems, and other security components. They support advanced communication protocols and are designed for easy integration into the EDGE EVO® ecosystem. These modules enable more complex system configurations and can be used to upgrade systems for higher security and efficiency.

Key Features:

  • Advanced Integration: Seamlessly integrates with HID EDGE EVO controllers and other security system components.
  • Multiple Interface Options: Includes interfaces for door contacts, Wiegand input devices, lock outputs, and auxiliary devices.
  • Enhanced Security Protocols: Supports secure communication protocols, ensuring data integrity and protection.
  • Easy Installation: Designed for simple and quick installation with minimal disruption to existing systems.
  • Modular Design: Allows for custom configurations and scalability to meet specific security requirements.
  • Reliability: Manufactured to high standards for durability and long-term performance.

Product Quality and Performance:

The HID® EDGE EVO® Hi-O Interface Modules are built with reliability in mind, using only high-quality components. They undergo rigorous testing to ensure they perform consistently under various conditions, providing dependable security enhancements for any access control system.

Specifications:

  • Compatibility: Fully compatible with HID EDGE EVO and other Hi-O enabled devices.
  • Communication: Supports Hi-O communication protocol for secure data transmission.
  • Installation: DIN rail or surface mount options for easy integration.
  • Certifications: Complies with relevant industry standards for safety and performance.

Purpose of Use:

These modules are ideal for organizations looking to enhance the functionality and security of their access control systems. They are particularly useful in environments requiring complex system integrations, such as multi-tenant buildings, large corporate campuses, and high-security areas.

How to Use:

  1. Planning: Determine the specific requirements for your security system and select the appropriate modules.
  2. Installation: Install the modules according to the manufacturer's instructions, ensuring compatibility with existing components.
  3. Configuration: Configure the modules to work with your controllers and other security devices.
  4. Maintenance: Perform regular checks and updates to ensure optimal performance and security.

Supported Applications/Industries:

These modules are versatile and can be used in various industries, including corporate security, data centers, healthcare facilities, educational campuses, and government buildings.

Benefits & Compatibility:

  • System Enhancement: Expands and enhances the capabilities of your security system.
  • Customization: Modular design allows for tailored security solutions.
  • Upgradable: Provides an easy path for upgrading and expanding existing systems.

Warranty and FAQs:

Comes with a standard warranty from HID, covering defects in material and workmanship. For detailed warranty information and FAQs, customers should consult HID Global's support resources.

Packaging/Weight/Dimension:

The modules are packaged to ensure protection during shipping. Specific dimensions and weight details are available on request, which is beneficial for planning installation and storage.

Shop Today & Receive Your Delivery:

Order your HID® EDGE EVO® Hi-O Interface Modules today to secure and streamline your access control system. Take advantage of our reliable delivery services.

Best Price Guarantee:

We offer competitive pricing on HID® EDGE EVO® Hi-O Interface Modules. If you find a lower price elsewhere, we will match it, ensuring you receive the best possible value.

After Sales Support:

Our dedicated customer support team is available to help with installation, configuration, and any post-purchase issues. Contact us for assistance.

Request for Customer Reviews and Testimonials:

We encourage customers who have implemented the HID® EDGE EVO® Hi-O Interface Modules to share their experiences to help others make informed decisions.

Stock Availability:

Check directly with us to confirm the availability of HID® EDGE EVO® Hi-O Interface Modules before placing your order to ensure timely delivery.

Get in Touch:

For more information or assistance with your purchase, please contact our customer service team. We are committed to providing excellent service and ensuring you select the best products for your needs.

Disclaimer:

All information about HID® EDGE EVO® Hi-O Interface Modules is provided for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Verify all details with our sales team before making a purchase. Prices and availability are subject to change

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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