NEOTECH
LENOVO THINKPAD E14 GEN 5 Laptop - 13th Gen i7-1355U, 8GB, 512GB SSD, 14" WUXGA, Fingerprint
LENOVO THINKPAD E14 GEN 5 Laptop - 13th Gen i7-1355U, 8GB, 512GB SSD, 14" WUXGA, Fingerprint
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Step up your work game with the Lenovo ThinkPad E14 Gen 5, equipped with a 13th Gen Intel i7 processor, 512GB SSD, and enhanced security features including a fingerprint reader. Perfect for professionals on the move.
Overview
The Lenovo ThinkPad E14 Gen 5 is engineered for business users who demand reliability and high performance. It features the latest 13th Generation Intel Core i7-1355U processor, offering a perfect blend of performance and efficiency for handling demanding business applications and multitasking.
Product Description
This ThinkPad model boasts a 14-inch WUXGA (1920x1200) display that provides enhanced brightness and clarity, ideal for both detailed work tasks and multimedia consumption. With 8GB of RAM and a 512GB SSD, it ensures quick boot times and ample space for your files and applications. The addition of a fingerprint reader enhances security, allowing for biometric authentication.
Key Features
- Processor: 13th Gen Intel Core i7-1355U for superior multitasking.
- Memory and Storage: 8GB RAM and 512GB SSD for efficient data handling.
- Display: 14-inch WUXGA display delivers outstanding clarity and detail.
- Security: Fingerprint reader for secure and quick access.
- Build Quality: Robust design meeting rigorous durability standards.
Product Quality and Performance
The ThinkPad E14 Gen 5 is designed to meet the demands of business environments, featuring a sturdy build and a reliable performance profile that can handle continuous professional use. Its thermal management ensures it runs cool during long sessions, maintaining optimal performance.
Specifications
- Processor: Intel Core i7-1355U
- Graphics: Integrated Intel Iris Xe Graphics
- Memory: 8GB RAM
- Storage: 512GB SSD
- Display: 14" WUXGA (1920x1200)
Purpose of Use
- Business Applications: Ideal for running complex software applications smoothly.
- Secure Access: Fingerprint reader enhances security, perfect for handling sensitive information.
- Mobility: Lightweight and durable, great for professionals on the go.
How to Use
- Setup: Quick setup with Windows Hello for fingerprint recognition.
- Daily Use: Ideal for handling emails, document editing, and web browsing.
- Security Features: Use the fingerprint reader to maintain high security for your data.
Benefits & Compatibility
- Enhanced Productivity: The fast processor and SSD reduce load times and increase productivity.
- High-Level Security: Built-in security features protect against unauthorized access.
- Connectivity Options: Includes essential ports for connecting peripherals and external displays.
Warranty and Support
Comes with Lenovo's standard warranty, which includes support for repairs and service, ensuring peace of mind.
Packaging/Weight/Dimensions
- Packaging: Sustainable materials used to minimize environmental impact.
- Weight: Designed for portability, making it easy to transport.
- Dimensions: Sleek and compact, fitting easily into most carrying cases.
Best Price Guarantee
Ensure you're getting the best price with Lenovo's price match promise.
After Sales Support
Lenovo offers extensive after-sales support, with services ranging from technical assistance to warranty claims.
Request for Customer Reviews and Testimonials
We value your feedback and encourage you to share your experiences with the ThinkPad E14 Gen 5 to help others make informed decisions.
Stock Availability
Please check the availability of the ThinkPad E14 Gen 5 on Lenovo's website or through certified dealers, as stock may vary.
Get in Touch
For further information or queries, visit the Lenovo support page or contact our customer service team.
Disclaimer
Specifications, availability, and prices are subject to change without notice. Please verify all details with a Lenovo sales representative before making a purchase. Product images are for illustration purposes only and may differ from the actual product
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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