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Citizen Systems CL-E303 Direct Thermal (White)

Citizen Systems CL-E303 Direct Thermal (White)

Regular price Dhs. 1,832.00 AED
Regular price Dhs. 1,885.00 AED Sale price Dhs. 1,832.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-E303 Direct Thermal Printer – White"


Introducing the Citizen Systems CL-E303 in a pristine white finish, a direct thermal printer that stands out not just for its looks but for its performance. Designed for businesses that value both aesthetics and functionality, this printer offers a compact, efficient solution for a variety of printing needs, from office documents to retail labels.

Product Description:

The Citizen Systems CL-E303 in white offers a sleek design coupled with robust functionality, making it a perfect match for modern interiors. It supports rapid printing speeds and handles a wide array of media types, enhancing productivity without sacrificing quality. With a resolution of 203 dpi, it ensures every print is sharp and readable, making it ideal for detailed labels and receipts. Its user-friendly interface and minimal maintenance needs make it a top choice for businesses looking for a reliable and stylish printing solution.

Key Features:

  • Stylish White Exterior: Enhances office decor and fits seamlessly into modern business environments.
  • Efficient Performance: Fast printing capabilities streamline operations.
  • Direct Thermal Technology: Offers reliable printing with fewer moving parts for lower maintenance.
  • Flexible Media Support: Accepts various sizes and types of media for versatile use.
  • Connectivity: Equipped with USB and Ethernet ports for easy integration.

Product Quality and Performance:

Durability meets design in the Citizen CL-E303, which is engineered to withstand the rigors of daily use while maintaining a high level of performance. Users frequently commend the device for its dependable output and ease of use, crucial for businesses that rely on efficient service delivery.


  • Dimensions: 182mm x 221mm x 158mm
  • Weight: 3.2 kg
  • Print Method: Direct Thermal
  • Max Print Width: 4 inches
  • Max Roll Diameter: 5 inches
  • Interface: USB, Ethernet

Purpose of Use:

The Citizen Systems CL-E303 is particularly suited for environments where both function and style are prioritized. It’s an excellent choice for boutique retail settings, stylish healthcare facilities, and modern office spaces needing efficient label, receipt, or ticket printing.

How to Use:

To get started with the CL-E303, connect it to your computer or network, load the media, and configure settings through its intuitive interface. Regular cleaning of the print head is recommended to maintain optimal output quality.

Supported OS/Application/Industries:

This printer is compatible with various operating systems, including Windows, macOS, and Linux, and is versatile enough for use in retail, healthcare, and office environments.

Benefits & Compatibility:

The white CL-E303 enhances workplace aesthetics while providing a powerful printing solution. Its compatibility with various media types and operating systems ensures it can be easily integrated into any business setting.

Warranty and FAQs:

This model comes with a one-year warranty and access to comprehensive FAQs on the NEO Digital website, assisting customers with installation, operation, and troubleshooting.

Delivery Services (UAE):

NEO Digital provides reliable, timely delivery across the UAE, ensuring that your new printer is delivered with the utmost care.

After Sales Support:

We are committed to excellent customer support, ensuring any post-purchase queries or issues are swiftly handled by our knowledgeable team.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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