NEOTECH
Fargo HDP5000 Dual Side ID Card Printer 89640
Fargo HDP5000 Dual Side ID Card Printer 89640
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Fargo HDP5000 Dual Side ID Card Printer (model 89640) sets the standard for advanced, high-definition card printing technology. This printer is perfect for organizations that require secure, high-quality printing on both sides of their ID cards, such as government agencies, large corporations, and educational institutions.
Key Features
- High-Definition Printing: Uses retransfer printing technology that offers vibrant colors and high image quality, with the ability to print right to the edge of the card.
- Dual-Sided Capability: Efficiently prints both sides of an ID card in a single pass, enhancing productivity and card design flexibility.
- Built-in Security Features: Equipped with options for custom secure holographic films and lamination, adding an extra layer of protection against tampering and counterfeiting.
- Robust and Modular Design: Allows for easy upgrades in the field, such as card encoding technologies, lamination modules, and networking options.
Product Quality and Performance
- Reliability: Engineered for high-volume production and long-term durability, making it suitable for continuous operation in demanding environments.
- Superior Print Speeds: Optimized for fast print cycles, reducing wait times and increasing output rates.
Specifications
- Printing Method: High Definition Printing (HDP) - retransfer printing technology.
- Resolution: 300 dpi for sharp, detailed images and text.
- Connectivity: USB and Ethernet interfaces as standard, with optional Wi-Fi connectivity.
- Card Capacity: Input hopper holds 100 cards, output hopper holds 200 cards, facilitating efficient batch processing.
Purpose of Use
Designed for organizations that need reliable, high-quality card printing for applications such as employee IDs, secure access badges, student IDs, and membership cards where security and image quality are paramount.
How to Use
- Setup: Install the printer by connecting it to a network or directly to a computer. Load cards and ribbons as instructed in the manual.
- Operation: Use the provided software or compatible third-party software to design and print cards. Manage printer settings directly from the connected PC or network for optimal results.
Supported OS/Application/Industries
- System Compatibility: Supports Windows operating systems, ensuring easy integration with most enterprise environments.
- Industry Suitability: Ideal for sectors requiring high-security ID solutions, such as government, healthcare, education, and corporate security.
Benefits & Compatibility
- Enhanced Security: Advanced encoding options support secure RFID, magnetic stripe, and smart card technologies.
- High Flexibility: Modular design makes it easy to add lamination or card encoding options as needs evolve.
Warranty and FAQs
- Warranty: Comes with a comprehensive manufacturer’s warranty covering parts and labor, ensuring reliable support.
- FAQs: NEO Digital’s website offers a detailed FAQ section that provides additional information on maintenance, troubleshooting, and enhancements.
Delivery Services (UAE)
- Fast and Reliable Delivery: NEO Digital ensures that the Fargo HDP5000 is delivered quickly and safely, helping organizations enhance their ID card production systems efficiently.
After Sales Support
- Extensive Support: Offers in-depth after-sales service, including technical assistance and periodic maintenance to ensure the printer operates at peak performance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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