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Citizen Systems CL-E321 Thermal Transfer + Direct Thermal (Black)

Citizen Systems CL-E321 Thermal Transfer + Direct Thermal (Black)

Regular price Dhs. 837.00 AED
Regular price Dhs. 885.00 AED Sale price Dhs. 837.00 AED
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Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-E321 Thermal Transfer + Direct Thermal Printer – Black"


The Citizen Systems CL-E321 is a versatile printing solution that combines thermal transfer and direct thermal technologies in one compact device. This dual-mode capability allows for a wide range of printing applications, making it an ideal choice for businesses that require flexibility and high-quality output. The sleek black design fits seamlessly into any professional environment, enhancing functionality without compromising on style.

Product Description:

Designed for adaptability and precision, the Citizen Systems CL-E321 excels in both thermal transfer and direct thermal printing methods. This allows for durable, long-lasting labels and quick, cost-effective receipts in the same machine. With a resolution of 300 dpi, the CL-E321 is capable of producing crisp text and detailed graphics, making it suitable for high-stakes industries where clarity and legibility are paramount. Its robust build and efficient operation make it a reliable choice for continuous daily use.

Key Features:

  • Dual Printing Technology: Offers both thermal transfer and direct thermal printing for greater versatility.
  • High Resolution: 300 dpi for sharp, clear prints.
  • Durable Design: Constructed for reliability and endurance in busy work environments.
  • Media Flexibility: Supports a broad range of media types and sizes.
  • Connectivity Options: Includes USB, Ethernet, and optional Wi-Fi.

Product Quality and Performance:

The CL-E321 is renowned for its consistent performance and durability. Users benefit from its dual printing technology, which allows switching between print modes depending on the project requirements. This flexibility ensures that businesses can handle diverse printing tasks with a single machine, from long-lasting label applications to rapid receipt printing.


  • Dimensions: 210mm x 280mm x 180mm
  • Weight: 4.5 kg
  • Printing Methods: Thermal Transfer and Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 5 inches
  • Resolution: 300 dpi
  • Interface: USB, Ethernet, Optional Wi-Fi

Purpose of Use:

The CL-E321 is perfect for industries that require versatile, high-quality printing capabilities, such as logistics, retail, healthcare, and manufacturing. Its ability to adapt to various printing needs makes it a valuable asset for businesses that produce both temporary and permanent labels.

How to Use:

Setting up the CL-E321 involves connecting it to a power source and your network, installing the appropriate drivers, and loading the media. Switching between thermal transfer and direct thermal modes is straightforward, allowing for flexible use according to specific job requirements.

Supported OS/Application/Industries:

Compatible with Windows, macOS, and Linux, the CL-E321 is designed for multi-industry applications, providing essential flexibility and compatibility with various business systems.

Benefits & Compatibility:

This printer's dual technology enhances operational efficiency by accommodating different printing needs within a single device. Its high compatibility with various operating systems and media types makes it a universal solution for many professional settings.

Warranty and FAQs:

Includes a one-year warranty with extensive support options available through NEO Digital’s website. FAQs cover everything from setup to maintenance, ensuring users maximize the printer’s capabilities.

Delivery Services (UAE):

NEO Digital ensures that all deliveries, especially within the UAE, are handled with care and efficiency, guaranteeing that your printer arrives ready for immediate use.

After Sales Support:

Dedicated after-sales support provides assistance and advice to ensure customer satisfaction and optimal use of the printer.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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