NEOTECH
EcoTank L8180 Multifunction A3+ InkTank Photo Printer
EcoTank L8180 Multifunction A3+ InkTank Photo Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introduction
The EcoTank L8180 Multifunction A3+ InkTank Photo Printer is designed for professional photographers, artists, and designers who demand high-quality, large-format prints. This printer not only excels in printing but also offers scanning and copying functionalities, making it a versatile tool for creative studios and photographic environments.
Key Features
- A3+ Printing Capability: Delivers stunning, large-scale prints ideal for exhibitions, portfolios, and professional presentations.
- High-Quality Photo Printing: Utilizes advanced ink technology to produce vibrant, detailed photos with excellent color accuracy.
- Low-Cost Ink System: EcoTank technology drastically reduces ink costs with refillable, high-capacity tanks.
- Multifunctional Use: Includes scanning and copying features, enhancing its utility in creative and business applications.
Product Quality and Performance
The EcoTank L8180 provides exceptional print quality, with a focus on delivering precise color reproduction and sharp detail. Its robust build and reliable performance make it suitable for continuous, demanding use in professional settings.
Specifications
- Print Speed: Efficient print speeds suitable for high-volume tasks, maintaining high quality even in draft modes.
- Resolution: High-resolution printing up to 5760 x 1440 dpi ensures that every detail is captured with clarity.
- Connectivity: Features advanced connectivity options, including Wi-Fi, Ethernet, and USB, for easy integration into any workflow.
- Paper Handling: Supports a wide range of paper formats and types, including glossy, matte, and fine art papers.
Purpose of Use
The EcoTank L8180 is ideal for professional use in photography, graphic design, and art, where producing high-quality prints is essential. It's also well-suited for businesses that require versatile, large-format printing capabilities.
How to Use
This printer is designed for straightforward operation, with an intuitive interface and user-friendly features. Regular maintenance includes monitoring ink levels and performing standard cleaning cycles to ensure consistent print quality.
Supported Industries
Perfect for the arts and photography sectors, advertising agencies, architectural firms, and any business that requires professional-grade, large-format printing capabilities.
Benefits & Compatibility
The EcoTank L8180 offers significant benefits, including reduced running costs with its efficient ink system and the versatility to handle a variety of printing tasks. Its multifunction capabilities make it an invaluable asset in any creative or professional environment.
Warranty and FAQs
Includes a comprehensive warranty and access to NEO Digital’s customer support. An FAQ section on the website provides solutions to common issues and tips for getting the most out of the printer.
Delivery Services
NEO Digital ensures timely and secure delivery across the UAE, with a commitment to customer satisfaction and efficient setup.
After Sales Support
Our expert support team provides exceptional after-sales service, including technical assistance, troubleshooting, and routine maintenance support to keep the printer operating at peak efficiency.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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