NEOTECH
DASCOM DC-3300
DASCOM DC-3300
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The DASCOM DC-3300 is engineered to elevate office productivity and streamline printing operations. This advanced printer combines high-speed output, superior quality, and energy-efficient design to meet the needs of contemporary workplaces. Its robust build and innovative features make it the perfect choice for businesses looking to enhance their printing capabilities while maintaining environmental consciousness.
Key Features
- Enhanced Printing Speeds: Delivers rapid print outputs, reaching speeds of up to 45 pages per minute.
- Exceptional Quality: Achieves up to 1200 x 1200 dpi resolution for crisp, professional documents.
- Sustainable Design: Constructed with environmentally friendly materials, supporting your company's green initiatives.
- Intuitive Touchscreen Interface: Streamlines operations with an easy-to-use, responsive touchscreen.
- Flexible Connectivity: Offers comprehensive connectivity options including Wi-Fi, NFC, and Bluetooth.
Product Quality and Performance
The DASCOM DC-3300 is synonymous with durability and performance. It has been thoroughly tested to withstand the rigors of heavy-duty use, ensuring it operates flawlessly under continuous demand. Customer testimonials underscore its reliability and efficiency, reinforcing its value as a top choice for professional settings.
Specifications
- Dimensions: 17" x 14.5" x 10"
- Weight: 25.5 pounds
- Printing Technology: Advanced Laser
- Maximum Print Speed: 45 ppm
- Monthly Duty Cycle: Up to 80,000 pages
- Input Capacity: Starts at 300 sheets, expandable up to 800 sheets
- Energy Usage: Features energy-saving modes to reduce consumption significantly
Purpose of Use
The DC-3300 is ideal for dynamic office environments that require dependable, fast, and high-quality printing solutions. It is particularly well-suited for sectors such as education, legal, and technology, where document clarity and printing speed are paramount.
How to Use
To get the most out of your DASCOM DC-3300:
- Installation: Set up your printer using our detailed step-by-step guide.
- Daily Use: Navigate settings and commands easily with the intuitive touchscreen interface.
- Regular Maintenance: Follow our maintenance schedule for long-lasting performance.
- Problem-solving: Refer to our easy-to-follow troubleshooting guide for common issues.
Supported OS/Application/Industries
The DASCOM DC-3300 supports a broad range of operating systems, including Windows, macOS, and Linux, making it highly adaptable for various technological environments. It's an indispensable asset in finance, graphic design, and government sectors due to its versatility and reliability.
Benefits & Compatibility
Key benefits of the DC-3300 include:
- Operational Efficiency: Reduces printing time with fast output capabilities.
- Broad Compatibility: Easily integrates with multiple systems and software applications.
- Cost-Effective: High-efficiency consumables lower the overall cost of operation.
Warranty and FAQs
Enjoy comprehensive support with a one-year warranty that includes parts and service for your DC-3300. Visit our FAQ page for quick answers to common questions, enhancing your experience and ensuring maximum uptime.
Delivery Services (UAE)
Experience swift and secure delivery across the UAE, with special emphasis on promptness and reliability. Whether you're located in urban centers or the outskirts, our delivery network ensures that your DASCOM DC-3300 reaches you in perfect condition.
After Sales Support
Our commitment to after-sales support guarantees that you have all the assistance you need with your DC-3300. Our dedicated support team is always ready to help, ensuring your complete satisfaction with our products.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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