NEO Digital
TRANSACT Epic TR80
TRANSACT Epic TR80
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your operations with the TransAct Epic TR80 receipt printer, perfect for high-volume environments needing robust, reliable printing. Discover it at NEOTECH.
Overview
The TransAct Epic TR80 receipt printer is engineered for environments that demand high reliability and continuous operation. Known for its robustness, this printer is ideal for retail, hospitality, and financial sectors where efficient, reliable receipt printing is crucial.
Product Description
The TransAct Epic TR80 offers exceptional print clarity and speed, designed to keep up with the rigorous demands of busy environments. It supports various media sizes and types, and its compact design makes it a perfect fit for cramped spaces or under counters. With easy integration into existing systems and user-friendly features, it facilitates seamless operations in any setting.
Key Features
- High-Speed Printing: Ensures quick service with less wait time for customers.
- Superior Print Quality: Delivers crisp, clear receipts, enhancing readability and customer satisfaction.
- Flexible Media Handling: Accommodates a wide range of paper widths and types.
- Durable Design: Built to withstand the demands of high-volume environments.
- Easy Integration: Compatible with major POS systems, ensuring smooth implementation.
Product Quality and Performance
The Epic TR80 is constructed with durable materials and tested extensively to handle the wear and tear of everyday use. It operates quietly and efficiently, with a thermal print head that minimizes maintenance costs.
Specifications
- Printing Method: Direct thermal
- Print Speed: Up to 250 mm/second
- Media Compatibility: Accepts paper widths from 58 mm to 80 mm
- Connectivity: USB, Serial, and optional Ethernet
- Dimensions: Compact footprint for tight spaces
Purpose of Use
This printer is specifically designed for retail points of sale, hospitality venues, and financial institutions that require fast and reliable receipt printing to enhance customer transactions and streamline workflow.
How to Use
To set up the TransAct Epic TR80, connect it to your POS system using the desired interface, load the paper roll, and configure it through your system’s setup menu. Routine maintenance is minimal, mainly involving simple cleaning and occasional paper restocking.
Supported Industries
Ideal for retail stores, restaurants, bars, banks, and anywhere reliable receipt printing is necessary to facilitate transactions and improve operational efficiency.
Benefits & Compatibility
The TR80’s high-speed and dependable performance reduce customer wait times and increase transaction efficiency. Its compatibility with various POS systems and ease of setup make it a go-to choice for businesses looking to improve their operational capabilities.
Warranty and FAQs
Comes with a standard manufacturer's warranty that covers parts and labor. For installation advice, maintenance tips, or troubleshooting, consult the FAQs or contact our support team.
Packaging/Weight/Dimension
The printer is securely packaged to prevent damage during shipping, ensuring it arrives in optimal condition. Packaging details include weight and dimensions for shipping and installation planning.
Shop Today & Receive Your Delivery Across the UAE!
Purchase your TransAct Epic TR80 from NEOTECH and benefit from our reliable, swift delivery service across the UAE, ensuring minimal disruption to your business operations.
Best Price Guarantee
NEOTECH offers the TransAct Epic TR80 at competitive prices with a best price guarantee. Find a lower price elsewhere, and we'll match it.
After Sales Support
Our dedicated support team is on hand to assist with any questions or issues, from setup to ongoing operation, ensuring you get the most from your purchase.
Request for Customer Reviews and Testimonials
We encourage our customers to share their experiences with the TransAct Epic TR80 to help us continuously improve our products and customer service.
Stock Availability
Please contact us directly to check the current availability of the TransAct Epic TR80. We strive to maintain accurate stock levels to ensure prompt delivery.
Get in Touch
For more detailed information or assistance with your TransAct Epic TR80 purchase, contact our expert support team. We are ready to provide personalized assistance to meet your business needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please confirm all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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