neotech.ae
Citizen CL-E331 Barcode Printer
Citizen CL-E331 Barcode Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
CL-E321: High-Speed, Eco-Friendly Label Printer
Overview:
Discover the cutting-edge Citizen CL-E321 label printer, designed to meet the fast-paced demands of logistics, healthcare, and retail environments. This compact and stylish printer offers unmatched performance, reliability, and ease of use. With its eco-friendly design and high-speed printing capabilities, the CL-E321 sets the standard for professional label printing solutions.
Product Description:
The Citizen CL-E321 label printer embodies efficiency and innovation. Available in black or white, it features a unique design that not only complements any workspace but also offers significant operational advantages. The CL-E321's 90 degree Hi-Lift™ opening mechanism and easy media and ribbon changes streamline the printing process, enhancing productivity. With full connectivity, including Ethernet LAN, USB, and Serial interfaces, and versatile printer emulations, it seamlessly integrates into existing systems. The printer supports a wide range of media types and sizes, ensuring versatility across various applications.
Key Features:
- Compact and Stylish Design: Minimal footprint with a choice of black or white casing.
- Connectivity: Ethernet LAN, USB, and Serial interfaces standard.
- Easy Media Handling: Quick ribbon change and media loading with Hi-Lift™ mechanism.
- Fast Printing: Up to 200mm per second at 203dpi for efficient label production.
- Versatile Media Support: Accommodates rolls up to 5 inches with adjustable media sensor.
Product Quality and Performance:
The CL-E321 is built to the highest standards, ensuring reliability and durability. It operates at speeds of up to 200mm/sec at 203dpi, delivering both thermal transfer and direct thermal printing. This printer is ENERGY STAR® compliant, reflecting our commitment to environmental sustainability without compromising performance.
Specifications:
- Printing Technology: Thermal Transfer + Direct Thermal
- Resolution: 203 dpi
- Print Speed: Up to 8 inches per second
- Maximum Print Width: 4 inches
- Media Width Range: 1 - 4.6 inches
Purpose of Use:
Ideal for high-end retail, healthcare, logistics, and courier services, the CL-E321 addresses the needs of businesses requiring fast, reliable label printing.
Supported OS/Application/Industries:
Compatible with Windows, Linux, and Mac OS/X, and supports automatic emulation switching between Zebra® ZPL® and Datamax®, making it perfect for various applications in courier, logistic/transport, manufacturing, and healthcare sectors.
Benefits & Compatibility:
- Energy Efficiency: Reduces operating costs and environmental impact.
- High-Speed Printing: Improves workflow efficiency.
- Wide Compatibility: Supports a range of operating systems and applications.
Warranty and FAQs:
The CL-E321 comes with a 2-year warranty on the printer and a 6-month or 50km warranty on the printhead, ensuring peace of mind and reliable service.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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