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NEOTECH

Citizen Systems CL-S400DT Thermal Transfer + Direct Thermal

Citizen Systems CL-S400DT Thermal Transfer + Direct Thermal

Regular price Dhs. 1,083.00 AED
Regular price Dhs. 11.00 AED Sale price Dhs. 1,083.00 AED
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Taxes included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-S400DT Thermal Transfer + Direct Thermal Printer"

Overview:

The Citizen Systems CL-S400DT is a versatile printer that combines the efficiency of direct thermal printing with the durability of thermal transfer. This dual-mode functionality makes it an ideal choice for a wide range of applications, from retail labeling to office documentation, where flexibility and reliability are key.

Product Description:

The CL-S400DT is engineered to provide high-quality printing solutions that meet the varying demands of modern businesses. It can switch between thermal transfer for long-lasting labels and direct thermal for quicker, more cost-effective prints. With a print resolution of 203 dpi and a user-friendly design, this printer ensures that each output is crisp and professional. Its compact footprint and versatile media handling capabilities make it a perfect fit for any workspace.

Key Features:

  • Dual Printing Modes: Thermal transfer and direct thermal options for varied application needs.
  • High Resolution: 203 dpi resolution for clear, detailed printing.
  • Compact Design: Ideal for environments where space is at a premium.
  • Media Flexibility: Supports a wide range of media types, including fanfold, roll, and tear-off labels.
  • Connectivity Options: Equipped with USB and Ethernet for easy integration into existing systems.

Product Quality and Performance:

The CL-S400DT is known for its reliability and robust performance, capable of handling large volumes of print jobs with ease. Its dual-mode technology allows businesses to adapt their printing based on specific needs, enhancing productivity and operational efficiency.

Specifications:

  • Dimensions: 206mm x 289mm x 171mm
  • Weight: 3.6 kg
  • Print Method: Thermal Transfer and Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 5 inches
  • Resolution: 203 dpi
  • Interface: USB, Ethernet

Purpose of Use:

This printer is highly suitable for businesses that require the flexibility to produce both permanent and temporary labels and tags. It is especially useful in retail, logistics, and office settings where print needs can vary from day to day.

How to Use:

Setting up the CL-S400DT is straightforward: connect it to your network or PC, install the necessary drivers, load the media, select the printing mode, and start printing. Routine maintenance includes periodic cleaning of the print head and roller to maintain optimal quality.

Supported OS/Application/Industries:

The printer is compatible with various operating systems including Windows, making it versatile for integration into many business sectors.

Benefits & Compatibility:

The dual-mode feature of the CL-S400DT increases its utility by providing two printing options in one device, catering to both permanent and temporary labeling needs. Its compact design and ease of use make it an invaluable tool for various professional settings.

Warranty and FAQs:

Comes with a one-year manufacturer's warranty. NEO Digital also provides an extensive online support portal with FAQs and troubleshooting tips to help users maximize their printer's capabilities.

Delivery Services (UAE):

NEO Digital offers reliable and prompt delivery services throughout the UAE, ensuring that your printer is delivered safely and ready for immediate use.

After Sales Support:

Our dedicated support team is committed to providing excellent after-sales service, helping to resolve any issues quickly and ensuring customer satisfaction.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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