NEOTECH
DASCOM Thermal Moblie Printer DP-530 Second Edition
DASCOM Thermal Moblie Printer DP-530 Second Edition
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
DASCOM DP-530 Second Edition Thermal Mobile Printer – Enhanced Mobility and Performance
Overview:
The DASCOM DP-530 Second Edition Thermal Mobile Printer is an upgrade to the popular DP-530 model, offering enhanced features and performance for professionals on the move. This printer is ideal for field service, logistics, and any environment where reliable mobile printing is essential.
Product Description:
The DP-530 Second Edition maintains the compact and rugged design of its predecessor while incorporating improved battery life, faster print speeds, and increased durability. It supports a wide range of connectivity options, including Bluetooth and USB, making it highly versatile for various mobile applications. Whether printing receipts, tickets, or delivery notes, the DP-530 SE provides high-quality thermal prints in a portable format.
Key Features:
- Enhanced Print Speed: Faster output to improve efficiency in the field.
- Extended Battery Life: Longer operation times suitable for full shifts without the need for recharging.
- Increased Durability: Built to withstand the rigors of outdoor and rough environments.
- Flexible Connectivity: Includes Bluetooth, USB, and optional Wi-Fi capabilities.
Product Quality and Performance:
The DP-530 SE is designed for high reliability and performance under challenging conditions. Its robust build and enhanced features ensure that it can handle the demands of extensive mobile printing without compromise.
Specifications:
- Printing Method: Direct thermal.
- Resolution: 203 dpi.
- Print Speed: Up to 100 mm per second.
- Connectivity: Bluetooth, USB, optional Wi-Fi.
- Battery: Advanced battery for extended use.
Purpose of Use:
Perfect for industries that require instant printing capability in the field, such as logistics for delivery receipts, field services for work order printing, or law enforcement for ticketing.
How to Use:
To operate the DP-530 SE, simply connect it to a mobile device or computer via Bluetooth or USB, load the thermal paper, and start printing. The device is designed for easy paper loading and operation, making it user-friendly even in mobile situations.
Supported OS/Application/Industries:
The printer is compatible with various operating systems including Windows, iOS, and Android, making it adaptable for integration into nearly any mobile setup. Its robust design makes it suitable for use in logistics, field service, public safety, and retail.
Benefits & Compatibility:
With its enhanced features, the DP-530 SE offers significant advantages in mobility and reliability, enabling users to print on demand with minimal downtime. Its compatibility with various mobile devices and software applications allows for seamless integration into existing workflows.
Warranty and FAQs:
Comes with a standard manufacturer’s warranty. For additional support and troubleshooting, customers can access FAQs on the NEO Digital support page or contact our customer service directly.
Delivery Services (UAE):
NEO Digital provides efficient and secure delivery across the UAE, ensuring that your mobile printing needs are met promptly and with professional service.
After Sales Support:
Our after-sales support team is ready to assist with any questions or issues, ensuring you can maximize the use of your DASCOM DP-530 SE with ongoing reliability.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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