NEOTECH
Fec Xelf kiosk III
Fec Xelf kiosk III
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC Xelf Kiosk III
Overview:
The FEC Xelf Kiosk III is engineered to offer a seamless interactive experience, incorporating the latest technology to meet the demands of modern consumers and businesses. Its sleek, compact design makes it an attractive addition to any setting, while its advanced features ensure users can navigate services and information effortlessly.
Product Description:
The FEC Xelf Kiosk III features a high-resolution touchscreen interface that supports vibrant displays and intuitive interaction, making it perfect for users of all ages and abilities. Equipped with robust processing power, it can handle multiple applications simultaneously, from ticketing and check-ins to informational services and payment processing.
Key Features:
- High-Resolution Touchscreen: Offers clear, responsive interaction for an enhanced user experience.
- Multi-Functional: Capable of performing a wide range of tasks including ticketing, ordering, and payments.
- Durable Design: Built to withstand heavy use in high-traffic areas.
- Customizable Interface: Allows for branding and tailored user interactions to meet specific business needs.
- Energy Efficient: Designed with sustainability in mind, reducing operational costs and environmental impact.
Product Quality and Performance:
The FEC Xelf Kiosk III is constructed with high-quality materials, ensuring durability and reliability. Its performance is tested to excel in demanding environments, providing consistent service without downtime.
Specifications:
- Display: 17-inch diagonal, full-color touchscreen
- Connectivity: WiFi, Ethernet, optional cellular connectivity
- Components: High-performance CPU, optional printer, and payment modules
- Security Features: Advanced encryption for data security, physical locks for components
Purpose of Use:
Ideal for businesses looking to improve customer interaction and streamline operations. The FEC Xelf Kiosk III is versatile for use in malls, airports, hotels, and more, enhancing the way services are delivered and accessed by customers.
How to Use:
The kiosk is user-friendly, designed for plug-and-play setup. On-site integration with existing systems is supported, and maintenance is straightforward, involving regular software updates and occasional hardware checks.
Supported Industries:
This kiosk is a valuable asset in retail, hospitality, entertainment, and public transportation sectors, offering customizable solutions to enhance customer service and operational efficiency.
Benefits & Compatibility:
- Enhanced Customer Experience: Reduces wait times and provides interactive services.
- Operational Efficiency: Automates routine tasks, freeing up staff for more complex interactions.
- Adaptability: Easily integrates with existing business systems and processes.
Warranty and FAQs:
Comes with a comprehensive one-year warranty and full customer support. An extensive FAQ section is available to help with common issues and maximize the kiosk’s potential.
Delivery Services:
NEO Digital ensures rapid and secure delivery, with professional installation and setup services available to get your FEC Xelf Kiosk III up and running smoothly.
After Sales Support:
Dedicated support is provided, with a team ready to assist with any technical or operational queries to ensure your kiosk meets your business needs effectively.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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