NEOTECH
FEC XPPC XM-1015W-1: Advanced All-In-One Panel PC
FEC XPPC XM-1015W-1: Advanced All-In-One Panel PC
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC XPPC XM-1015W-1: Advanced All-In-One Panel PC
Overview:
The FEC XPPC XM-1015W-1 is a state-of-the-art all-in-one panel PC that combines sleek design with powerful functionality. Ideal for retail, hospitality, and corporate environments, this panel PC is engineered to enhance operational efficiency and user interaction.
Product Description:
Equipped with a 15.6-inch TFT LCD display, the XM-1015W-1 offers crisp, clear visuals and responsive touch functionality, making it perfect for a variety of interactive applications. Powered by a robust Quad-core Cortex-A17 RK-3288 processor, it handles multitasking with ease, ensuring smooth performance across all operations. Its flexible mounting options allow for easy integration into any workspace.
Key Features:
- Powerful Quad-Core Processor: Ensures robust performance for multitasking and complex applications.
- High-Resolution Display: The 15.6” TFT LCD with PCAP touch technology provides excellent visibility and responsive interaction.
- Flexible Mounting: Can be adjusted from a 65-degree down to a 15-degree angle and the display can tilt up to 180 degrees for optimal viewing.
- Energy Efficient: Designed to operate with low power consumption, enhancing its suitability for continuous use.
- Durable Build: Constructed to withstand the demands of daily use in a commercial environment.
Product Quality and Performance:
The XM-1015W-1 is built to last, featuring a high-quality aluminum alloy base that provides stability and durability. Its fanless design ensures silent operation, making it suitable for quiet environments or where noise reduction is crucial.
Specifications:
- Processor: Quad-core Cortex-A17 RK-3288
- Display: 15.6-inch TFT LCD, 1920 x 1080 resolution
- Memory: Options available to suit different needs
- Connectivity: Includes USB, Ethernet, and optional Wi-Fi capabilities
- Operating System: Compatible with various systems, tailored to user requirements
Purpose of Use:
The XPPC XM-1015W-1 is ideal for businesses that require a reliable and efficient interface for customer service, point of sale transactions, or digital signage. Its adaptability and performance make it particularly suitable for retail stores, hospitality venues, and corporate offices.
How to Use:
Install the XM-1015W-1 by securing it in the desired location, connect it to your business network, configure necessary peripherals, and customize the settings to meet your specific operational needs. Regular maintenance includes software updates and routine hardware checks to ensure optimal performance.
Supported OS/Application/Industries:
With support for multiple operating systems, the XM-1015W-1 is versatile enough for various applications, making it suitable for sectors requiring robust, interactive display solutions.
Benefits & Compatibility:
- Enhanced Customer Interaction: The responsive touchscreen enhances user and customer interactions, providing a seamless experience.
- Operational Flexibility: Adjustable angles and robust connectivity options offer versatility in deployment and use.
- Long-Term Reliability: Durable construction and energy-efficient design ensure sustained performance and reduced operational costs.
Warranty and FAQs:
Comes with a comprehensive warranty covering defects in materials and workmanship, with extensive support available to assist with any operational queries.
Delivery Services (UAE):
NEO Digital offers reliable and prompt delivery services across the UAE, ensuring that businesses can quickly benefit from the introduction of this advanced panel PC.
After Sales Support:
Our dedicated support team provides expert assistance with setup, configuration, and maintenance, helping businesses maximize the benefits of the FEC XPPC XM-1015W-1.
Request for Customer Reviews and Testimonials:
We encourage users of the XM-1015W-1 to share their experiences and feedback on our website. Your insights help us continuously improve our products and services, aiding other customers in making informed purchasing decisions.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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