NEOTECH
Fec XPPC AM-1015
Fec XPPC AM-1015
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC XPPC AM-1015 Touch Monitor
Overview:
The FEC XPPC AM-1015 is a state-of-the-art touch monitor that enhances user interaction with its advanced touch capabilities and robust design, making it ideal for retail, hospitality, and interactive environments. This device is designed to improve service efficiency and customer experience.
Product Description:
The FEC XPPC AM-1015 touch monitor is equipped with a 15-inch projected capacitive touch screen that offers precise and responsive touch interactions. Featuring a slim profile and an elegant design, it fits seamlessly into various business settings. The monitor supports a wide range of connectivity options, including USB and VGA, making it highly versatile and easy to integrate into existing systems.
Key Features:
- Superior Touch Technology: Projected capacitive touch technology ensures a responsive and smooth user experience.
- Sleek Design: Modern aesthetics with a slim form factor that enhances any business environment without occupying excessive space.
- Flexible Connectivity: Equipped with USB and VGA ports for easy integration with a variety of systems.
- Robust Build: Designed to withstand the rigors of daily use in high-traffic areas.
Product Quality and Performance:
The FEC XPPC AM-1015 is built to high standards, ensuring reliability and durability. Its high-quality touch screen is designed for extensive use, providing consistent performance under frequent interactions. The monitor's design includes a sturdy stand and robust housing to withstand the daily demands of busy environments.
Specifications:
- Display: 15-inch TFT LCD with LED backlight
- Touch Technology: Projected Capacitive
- Resolution: 1024x768, providing clear and sharp visuals
- Connectivity: USB for touch interface, VGA for video input
- Dimensions: Compact and space-efficient, suitable for various installation needs
Purpose of Use:
Designed for versatility, the FEC XPPC AM-1015 is perfect for use in retail stores as a point of sale interface, in restaurants for order input systems, or in any service area where quick and efficient customer interaction is required.
How to Use:
To install the FEC XPPC AM-1015, connect it to a compatible system using the VGA for display output and USB for touch functionality. Configure the device settings according to your specific operational needs and start enhancing your customer interaction right away.
Supported Industries:
This touch monitor is especially suited for the retail and hospitality sectors, where high customer interaction and efficient service are essential. Its durability and design also make it suitable for educational environments and information kiosks.
Benefits & Compatibility:
- Enhanced Interaction: Improves the speed and quality of customer service interactions.
- Space Efficiency: Its compact design allows for placement in areas with limited space.
- Ease of Integration: Supports common connectivity options for hassle-free setup with existing systems.
Warranty and FAQs:
The FEC XPPC AM-1015 comes with a manufacturer's warranty that covers technical malfunctions, providing businesses with assurance of its quality and durability. Extensive support and FAQs are available to assist with any setup or usage queries.
Delivery Services (UAE):
NEO Digital offers prompt and reliable delivery services across the UAE, ensuring that businesses can quickly implement and benefit from this advanced touch monitor.
After Sales Support:
Our dedicated support team provides comprehensive assistance for installation, configuration, and ongoing maintenance, ensuring that businesses can maximize the utility of the FEC XPPC AM-1015.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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