NEOTECH
Fec XPPC AM-1022
Fec XPPC AM-1022
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC XPPC AM-1022 Touch Monitor
Overview:
The FEC XPPC AM-1022 is a robust 22-inch touch monitor designed to enhance user interaction in retail and hospitality settings. With its high-resolution display and projective capacitive touch technology, this monitor delivers a superior user experience, making it an ideal choice for businesses aiming to improve service efficiency and customer satisfaction.
Product Description:
The FEC XPPC AM-1022 features a 21.5-inch TFT LCD with a resolution of 1920x1080, providing crisp and clear visuals. The monitor's projective capacitive touch technology allows for precise and responsive touch interactions, supporting gestures and multi-touch functionality. This makes it perfect for POS systems, information kiosks, and interactive digital signage. The sleek, bezel-free design not only adds aesthetic value but also makes the monitor easy to clean and maintain.
Key Features:
- High-Resolution Display: 21.5-inch TFT LCD with 1920x1080 resolution ensures detailed and vibrant visuals.
- Projective Capacitive Touch: Offers accurate and responsive touch interactions for enhanced user engagement.
- Sleek, Bezel-Free Design: Modern look that fits seamlessly into any business environment, with easy maintenance and cleaning.
- Versatile Connectivity: Supports a range of connectivity options including HDMI and VGA, facilitating easy integration into existing systems.
- Built for Commercial Use: Durable construction designed to withstand the rigors of daily use in high-traffic areas.
Product Quality and Performance:
The FEC XPPC AM-1022 is built to last, with a design that withstands the rigors of daily use while maintaining high performance. Its projective-capacitive technology not only ensures quick and smooth operation but also offers excellent visibility and durability, crucial for busy commercial settings.
Specifications:
- Display Type: 21.5" TFT LCD
- Resolution: 1920 x 1080
- Aspect Ratio: 16:9
- Connectivity: HDMI, VGA, USB for touch
- Dimensions: Compact and slim profile for easy placement
Purpose of Use:
Designed for versatility, the FEC XPPC AM-1022 is perfect for use in retail stores as a point of sale interface, in restaurants for order input systems, or in any service area where quick and efficient customer interaction is required.
How to Use:
Setting up the FEC XPPC AM-1022 involves connecting it to your computer or digital signage system via HDMI or VGA, and USB for touch functionality. Configure the display settings through your operating system to optimize touch responsiveness and display quality according to your specific needs.
Supported Industries:
This touch monitor is especially suitable for the retail, hospitality, and entertainment industries, where engaging and interactive customer experiences are crucial. It is also well-suited for public spaces such as airports and train stations, where durable and reliable digital signage is needed.
Benefits & Compatibility:
- Enhanced Customer Experience: Provides a responsive and intuitive user interface that enhances interactions and transactions.
- Space-Saving Design: Its slim profile makes it ideal for setups with limited space.
- Ease of Integration: Compatible with most modern POS systems and digital signage solutions.
Warranty and FAQs:
The FEC XPPC AM-1022 comes with a comprehensive warranty that covers any defects in materials and workmanship, ensuring peace of mind for business owners. Extensive FAQs and technical support are available to help with installation and troubleshooting.
Delivery Services (UAE):
NEO Digital offers reliable delivery services across the UAE, ensuring that businesses can quickly benefit from integrating this advanced touch monitor into their operations.
After Sales Support:
Our dedicated support team provides comprehensive assistance for installation, configuration, and ongoing maintenance, ensuring that businesses can maximize the utility of the FEC XPPC AM-1022.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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